Michelle Gielan

  • Stephen:  Coming to you live from Chatterbox Studios in downtown Memphis, it's Stephen Kirkpatrick with executive speakers on speakers. I've got Michelle Gielan on the phone with me today. We're gonna be talking about solutions-based news, how everyone can broadcast happiness, and we're gonna swap some summer recipes.

                        It's summer. This show's gonna be awesome, so stick around.

                        I am so happy to have Michelle Gielan with me here today. Michelle is a former national CBS news anchor turned positive psychology researcher. She is the best-selling author of Broadcasting Happiness. Michelle's founder of the Institute for Applied Positive Research and holds a master of applied positive psychology from the University of Pennsylvania. Michelle, how are you today?

    Michelle:  I'm doing great. Glad to be here with you.

    Stephen:  Well, we are so happy to have you here. Okay, so it's summer. So what is your go-to summer food or recipe?

    Michelle:  Oh, this is a good question.

    Stephen:  Yeah.

    Michelle:  Can it be an-

    Stephen:  I'm taking notes so you know.

    Michelle: Can it be an alcoholic drink?

    Stephen: You know, this is a family show, but alcoholic drinks will work, so ...

    Michelle:  I had a ... I'm not sure exactly how to make it just yet, but I had a fantastic Chile Sour the other day, and I am excited for the bar tender to come to our house with a handful of friends and show us how to make it.

    Stephen: Oh, how fun.

    Michelle: So that could be the end of summer drink. Yeah.

    Stephen:  What a great way to finish summer, Bob. Have the bartender to come over, learn a new drink. Now where were you where you tried this?

    Michelle:  In Dallas. I live in Dallas, and this was at a restaurant there, so ...

    Stephen:  Very cool. Very, very cool. That's good. I would have to say my go-to summer is drive-through at Chick-fil-A.

    Michelle:  Oh, okay.

    Stephen:  Yeah. You know, why not?

    Michelle:  Nice and easy.

    Stephen:  Yeah, nice and easy. Kids are always happy, so like I said, it's good. So there you go, people. Summer recipes. That's what we're gonna swap up. Oh, Michelle. Okay, so let's chat. So you were a CBS national news reporter. How was that? Was that just the craziest life? I mean, with news reporting, being in New York. I mean, talk to me a little bit about that.

    Michelle:  Yeah, so I had worked really hard to get that job, and when I got the chance to be at CBS, and on top of it, have two national news programs there, I mean that was incredible. Overall, I did love it. The challenge I very quickly encountered was just something that anyone who watches the news sees all the time is that so many of the stories that we were telling were negative. And I figured there had to be a better way to report the news in a way that connects us to reality, doesn't ignore problems, but at the same point, we don't get stuck in them and our brains get stuck there as well.

                        So I was there for a while, but in the midst of it and at the height of the recession, we did a week-long series there called Happy Week where we brought in all these experts from the field of positive psychology. We had the most amazing viewer response as a result, and so for me it showed us the potential of what this medium can really do to provide people with the resources to get through financial problems and other things that they're facing.

                        It was bitter sweet when I decided to leave, but I knew that that was the right move for me to be able to deepen my understanding of positive psychology, and in particular how we can tell stories in our lives in a way that leaves us feeling empowered and ready to take positive action.

    Stephen:  So talk to me about your experience being a news anchor as far as just as a person and emotionally. Reading some ... I just kind of go through your time at CBS, just thinking about some of the headlines I remember from that time, but just the emotional toll. Like you said, it's all ... Or not "it's all," but so much of it's negative and it's very heavy stuff. I mean, how did that affect you as a person? And then how did you kind of say, "Hey, there's an avenue here for myself with this positive psychology." I mean, kind of weave that together, and kind of let me know about your journey there.

    Michelle: Yeah, I remember this one morning we aired a story about this little six-year-old boy. His family had lost their home. They were living in a motel. And he, at the beginning of the story, was so excited because a new family had moved into this motel. Same situation, and they also had a boy about his age. And then, by the end of the story, he's talking about how sad he is because they're leaving. I mean, happy circumstances because obviously they've got a more permanent place to live, but for him, he's losing his little friend that he's been playing with. For me, that breaks my heart to see these stories.

                        Moreover though, what I have been fascinated with is how do we talk about those very real and heart-wrenching stories in a way that leaves people feeling as if we are not helpless and hopeless, but we can do things to create a better reality? That's part of what led me to investigate positive psychology because it's a science. It's the science of happiness and human potential. I've never been interested in ... Well, I mean I should say I haven't largely been interested in telling kind of those fluff stories. I mean, sometimes those are fun.

    Stephen: Yeah, of course.

    Michelle: Puppies, and kitties, [inaudible 00:05:27], but that's not positive journalism and that's nothing along the lines of what I would like to see our news media shift towards. Instead, what we're seeing now is that when we, from a research perspective, when we can start focusing not just on the problem but on solutions, it makes viewers and readers smarter, better, more hopeful, more optimistic, and more likely to take positive action.

                        And actually, we just finished a study that was really fascinating that found that it's also significantly influential on the mindset of the journalist. It improves the level of meaning that they feel in the work that they're doing, the connectedness of the community. So if we can just flip the formula ever so slightly to not just get stuck on the problems but talk about what could be done or what is being done in another community for a similar problem, we shift everyone. It's a game changer.

    Stephen: Who doesn't like stories about kitties, Bob? I mean, they're awesome, right? I mean, stories about kitties. Just do that, everyone's happy. Hey Michelle, I know you talk a lot about solutions-based news. Many of listeners may not know what that is. Can you kind of define what it is, what it looks like, and kind of where it came from for us?

    Michelle: Solutions-based reporting is rigorous reporting, not just on a problem, but on the solution that can help solve that problem. So a lot of times when news organizations will do ... They'll do a solutions project. They will take a problem, go in-depth about what the issue is, and then over a series of pieces, they'll talk about either solutions that have been used within the community, potential solutions that could be used, or they'll look at outside communities like Baltimore and how they could apply that program to Detroit. You know, very similar in some ways, community. They pull solutions that are doing well, and they feature them.

    Stephen: Very cool. That sums it up well. Okay, you talked about a recent study, and one of the things I love about you, Michelle ... I'm gonna brag on you a little bit. So Michelle spoke at IASB, International Association of Speakers Bureaus, this past April, and she absolutely killed it. She was amazing, and the great thing about Michelle is she's got this wonderful personality, wonderful presence on stage, but she has this really great research that she presents and talks about.

                        So talk to me about kind of the latest studies about solutions-based news and just the science behind it, because I really think, with the data and everything ... I mean, I think our listeners would love to hear that.

    Michelle: Oh, thank you. Thanks so much for those kind words. So we did a series of studies with Arianna Huffington, and we were looking at the influence of news on the brain and how to get the best out of our brain 'cause ... Just to step back, from a research perspective in companies and organizations that I work with on a consultant and speaking basis, we find that when a brain is in a positive, optimistic, empowered state, business outcomes and individual outcomes skyrocket, I mean, to the tune of being able to individually increase your chances of promotion by 40%, your levels of productive energy by 31%, your sales, if you have sales goals, by 37%.

                        For the business, it's phenomenal because one of our clients we worked with, they ended up, over an 18-month period, by implementing some of the strategies based on positive psychology, they were able to increase their gross revenues by 50% to the tune of hundreds of millions of dollars.

    Stephen: Wow.

    Michelle: So a positive mindset, yeah, it's so important in not only tackling the world's problems, but also fueling our own personal success as well. So what I've done is I look at it now from also a perspective of the news and how we can shift the news. And what we found in our first study with Arianna Huffington is that just three minutes of negative news in the morning can increase your likelihood of having a bad day by 27%. What's really significant is that's as reported six to eight hours later. So that bit of negative news that you're ingesting in the morning, it's like a poison pill that sticks with you through your time at work. You're feeling the effects as you're cooking dinner that night.

                        Meanwhile, if you start not just talking about problems, but you can bring the brain to focus on solutions, we found that it was ... That actually increases creative problem solving by 20%, making you smarter and better at whatever you're doing the rest of the day as opposed to being stuck in a helpless and hopeless mindset.

                        What I'm amazed with is how influential just a little bit of information hitting our brain can be. If we're standing around the water cooler at our office and someone is complaining about how the company's going downhill, that stuff impacts us. And now we're able to quantify things like that.

    Stephen: Very cool. That's a really awesome study and some great findings. Now so, kind of getting in the mechanics of the study, how are you able to quantify that? Are you doing random surveys? Is it more interview based, or do you have kind of people that you follow over a certain month period of time? How are those conducted?

    Michelle: Yeah, so thank goodness for the Internet and for online surveys because it makes so much of this so much simpler. What we did with the three minutes of negative news is we exposed people to either three minutes of news that would be very similar to find on a local morning news program 'cause that's where we took it from, or you get three minutes of inspirational news which was about someone starting with a problem, but they did something to fix it. And then we asked them to watch this in the morning. We asked them six to eight hours later, sometime in that time period, to take a follow-up survey testing basically same measures we tested in the morning. And then we compared.

                        And with the problem and solutions study, very simple design as well exposing people either to an article ... In this case, it was hunger in America and how rising food insecurities and homeless is becoming a bigger and bigger problem. Either they just read about the problem or they read that same problem, same text, but it went on to talk about things you could do right now in your community to help alleviate hunger. And then we tested them before and after on their mood and mindset and also on how, because it was about their cognitive functioning, how well they did certain tasks that we provided them.

                        What I love about it is it's just it's a very simple design, and it allows us to very much isolate the effects of these articles and videos are having on their mind.

    Stephen: Very interesting. Let's go to your book a little bit, Broadcasting Happiness. Obviously I think it's awesome because you're a broadcaster and you're saying everyone can be a broadcaster.

                        Talk to me a little bit about ... Obviously, we talked about empowerment, talk about messages that we give people, but talk about how, around that water cooler, how individual people can be broadcasters of happiness.

    Michelle: We are so much more influential than we often give ourselves credit for. I think there's a pervasive societal belief that says that you can't change other people. You hear it from people. I mean, when I ask audiences, "So how many of you have had someone in your lifetime tell you you can't change other people," and pretty much everyone's hand shoots up. The thing is that's a limiting belief, and when we look at the research we see that it's actually false as well.

                        There is a great study that was done at the university of California, Riverside which brought three strangers into a room, had them sit there in silence for two minutes, and then the researchers tested their mood before and after this experience. What they found was the person that was not ... The most non-verbally expressive person, they actually infected the other two people with their mood. So if, for instance, they're sitting there with their arms crossed and looking negative, they influence the other people and made them feel less happy. If they were relaxed and maybe smiling, they made the other people happier. And so if that's just two minutes in silence, imagine what we can do if we have repeated exposure.

                        And the other piece that I think is also fascinating is when it comes to company culture and around the water cooler, the people who are most expressive of their mindset are actually the ones who are leaders at their organizations. I always get asked, "Oh, so who's more powerful? Is it the positive person?" They're thinking of themselves, right? "Or the most negative person?" So they're thinking of that guy in the meeting who expresses his viewpoint about everybody's ideas and it's never positive. But what we find in the research, it's not the most positive person who's the most powerful. It's actually not the most negative person either. It's the person who's consistently most expressive of their mindset.

                        The problem is that oftentimes that's the most negative person. They're anxious. They feel like they need to speak up. Meanwhile, if the positive person spoke up more regularly and got other people to do it, that's when you shift the culture and ultimately fuel business and educational outcomes at the same time.

    Stephen: That's pretty cool. Very empowering. So what's some of the feedback? I mean, what are some of the things you've gotten from the book, like questions, people's stories. I mean, talk to me about how it was received and, kind of when you're just walking around, people interact with you about the book.

    Michelle: So I just returned from a talk yesterday. I spoke at a kickoff for this new school year to a school district. I usually ... I get a taxi from the airport. It's pretty low key. I show up at the [inaudible 00:15:15]. This one, they were telling me ahead of time, "We'll come get you at the airport. We'll come get you the next morning at your hotel," [inaudible 00:15:21] different people. And it was the nicest thing because we sat in the car on the way over there. It was with one of the organizers. And she showed me her book. She had put post-it notes in it marking all these spots. She told me about a parent conference that she runs every year that's a training for parents on growth mindset, and she said that she used some of the material from my book there. I mean for me, that's a mountaintop moment to even just have one person tell you that. It's been incredible.

                        So yeah, I'm thankful. It was really well received. And a lot of my media friends actually wrote me and said, "I do think that," 'cause I included a journalist manifesto at the end. And they said like, "I think this is the way forward. This is how we need to shift things." And to have people that I respect so much actually saying that stuff, it just means the world to me.

    Stephen: That's pretty awesome. So I want to shift back to talking about solutions-based news. Why do you think more news channels, broadcast news channels, cable news channels ... Why don't they use solutions-based news?

    Michelle: I think that, overall, the news industry has ... We very slowly in many ways gotten to where we are, and it's almost as if we forgot where we came from. There's sort of an unspoken pressure. You know what kind of stories your critical boss is gonna like, and so you go out and get them. The other thing is, a lot of the time, these three-alarm fires and an accident on the road, they're so much cheaper and easier to cover. And so that's why they make the top block. Just like we'll see with investigative reporting to do kind of more gotcha pieces. That takes a lot of time and energy. It'd be awesome if some of that time and energy could be shifted to do more of the solution journalism. And listen, there are organizations doing this stuff, and within organizations are individuals doing it. It's just about how much. What's the percentage and how can we increase that?

    Stephen: So let me ask you this, Michelle. I'm gonna put you on the spot. If you were to design a news program using solutions-based news, what would it look like? I know this is a tough one. Sorry.

    Michelle: Well first of all, I've-

    Stephen: It's like I've thrown all the hard ones at her.

    Michelle: No. That's okay. This is great. Well, first of all what I would do is I would not start off with doom and gloom in the world to put people's brains in such a negative space to start. You see these news programs where they have 28 minutes of stories that are just about all the worst things going on in the world, and then they have one piece that's kind of more positive to leave you on a good note.

                        For instance, I love 60 minutes, how sometimes they take a problem and they really go in-depth about what's being done or what could be done. I would do more of those kinds of stories instead of rapid fire stories. I would also be mindful about following stories over time so we don't just do the pop at the beginning and then forget to tell what happened one year later or five years later.

                        People want to know and follow the story over a long period of time, and so I would get them that information so they see that when ... We only ... When we're starting with a problem, that's just the start of the story.

    Stephen: That's pretty cool. So I'll ask you this question, and I'm not an expert on this like you are, but obviously a lot of people say, "Well, the reason why there's so much negative news is negative news is what sells. Negative news is what people want to hear, or not what they want to hear, but what they'll tune into." Obviously, drawing on the research, I'd love to have you react to that and kind of basically kind of post a defense of saying, "You know what? No, people really do want the solution-based news rather than this heavily dominated with negative news."

    Michelle: Yes, and we have the research now to totally back up that belief. What we're seeing is that it's not ... While you might think, "Oh, so many people are so interested in negative news," when we look at likelihood to share on social media, people are significantly more likely to share a solution-based or transformative or positive news than they are negative news. There was a study done by Jonah Berger and Katherine Milkman at the University of Pennsylvania that found the swing can be as much as 30% more likely to share it.

                        I just did some work with the Solutions Journalism Network. As part of our research study, we found ... This is one data point and one news organization, but what they were saying was that when they shared on social media their solutions journalism series, they found that people were significantly more likely to tag their friends on that post and to share that content with them. And then they also can monitor how long people spent reading those pieces, and people's engagement levels were much higher.

                        So if you are a news organization and you're trying to get real followers, really people who are gonna want to subscribe to your lists and your paid content and your magazines, you want these kind of people. And the way to get to them is to provide deeper content that's not just a series of problems.

    Stephen: I think that's really cool. That's a very good, well-thought-out response, Michelle. Great job. So okay, let's talk about taking you into the corporate sector, all right? So you talked earlier about how positive mindset, positive psychology can lead to increase in profits. Talks to me about some of the corporate clients you've talked to, how you've customized your message, and how you really kind of shape your message to the board room to talk about why this, what people would kind of perceive as something that's not important to the bottom line, to the numbers, to business success, can really be a driver and a positive thing for them.

    Michelle: Yeah, when you try to talk to somebody about how happiness is good for your business, I can understand why some people might find that a soft topic. But when you follow up with, "No, a positive mindset really is good for your business because it improves business outcomes including profitability, performance, productivity. Here are the numbers. Here are the case studies we've done at organizations and clients," then we're speaking a different language. Then, it feels better to be investing in the well-being of your employees, and there's a clearer case to ROI.

                        Just as examples ... So I mentioned earlier we worked with a national insurance company and we just implemented, helped them implement, some very, very simple strategies. So I'll give you a really easy one. First thing in the morning they got their sales professionals off the phone. They got together for just about 10 minutes for a morning meeting, and they did two things. They shared successes from the past 24 to 48 hours that the entire team might not have been aware of, and then if anyone needed a little extra support that day, they were able to speak up and their colleagues could rally around them and help them out. Right? Successes and solutions. That was it for the morning meeting, and then they're out and they're back on the phone.

                        Over that 18-month period, what we found is that their new insurance application rate increased by 237%, and then their gross revenues also went up by 50%. And what I think was happening there is that they were just in a completely different mind space as they are starting their day off with celebration and getting focused on what needs to be accomplished. And then the culture starts changing, and that radiates out on the phone. So when they're making their phone calls to potential clients, they're in a different space. They're sharing different information and ultimately closing more deals.

                        We've seen this, now, cross-industry. We've done studies in, I mean, just about every industry that you can do and also in the educational sphere. Another example that I absolutely love ... We worked with one of the poorest school districts in Iowa, and we helped them basically create a happier culture at school. Got even to the point where the lunch ladies were delivering compliments as they're delivering mashed potatoes to the kids. The bus driver-

    Stephen: I love that. Compliments and mashed potatoes. What's better?

    Michelle: I know.

    Stephen: What is better than that?

    Michelle: The bus drivers were writing nice notes that were going home with the children which of course ended up in the parent's hands which is really nice. The whole school culture changed. On top of it, what we ended up seeing was that the ACT scores, on average, went up from 17 to 23. The grades were going up. People's happiness at school was going up so much so that kids from the rich district, their parents were shuttling them in to go to school in this district. And then eventually the school got a grant for millions of dollars because it looked like a great place to make an investment.

                        So I think the more that we can focus on fostering higher levels of well-being, realizing that we're a whole person, right? We're not just the cog in the wheel that's doing the work that we're doing, but we're possibly also a father and a mother and we've got stresses at home and we ... When we take that holistic approach and we focus on well-being, it's good for the employee which ultimately means it's good for the business too.

     Stephen: That's a cool story about the Iowa high school. And I think that's one of the things, too, when people look at a lot of our public school systems, they don't see a whole lot of positivity there and a whole lot of hope. But that's pretty amazing, that turnaround and the solution wasn't "we need more money." It was, "Let's do things that we can do as people that doesn't cost anything. It just takes a little time to be positive and to tell people, 'Hey, you matter,' and we reply to you here."

                        And here's the funny thing, too. The money came to them once they were being successful.

    Michelle: Yes.

    Stephen: I mean, that's pretty amazing that the money came to them. So I think that's an awesome, awesome, awesome story. So Michelle, what's next for you? What studies are you going into? I mean, what's kind of the next year looking like for Michelle Gielan?

    Michelle: Well, the thing I'm most excited is the speaking because I get to meet so many interesting people and see what they do with the research and see how they spark positive change in their communities. I'm also engaging in a continued series of studies with the Solutions Journalism Network. And yeah. Oh, the other thing I'm really excited about right now is we are putting together a LinkedIn course, and I'm doing this with Arianna Huffington. So that's really fun. So yeah, I love this work so much, and so any way that I can use it to continue getting it out to as many people as possible, I'm in.

    Stephen: Awesome. That sounds great. All right, it is time for our highest rated segment of the show. It's time for 3 random questions.

                      You didn't know we had our own theme song for this did you, Michelle?

    Michelle: I did not.

    Stephen:  All right, this is how it goes. I'm gonna ask Michelle three random questions, and we're gonna see how smart she is, just about life in general. If she gets it right, she gets a ding. If she gets it wrong, she gets buzzed. All right? So there you go. There's your positive and your negative for the rest of your day.

                        So Michelle has a lovely and talented three-year-old son named Leo. So we're gonna have three random questions having to do with Leo, anything to do with Leo. So you ready to go Michelle?

    Michelle: So you're telling me Chile Sour's not a possible answer for any of these now?

    Stephen: No. No, no it's not. So we're gonna talk about, like I said, anything to do with the name or the word "Leo." All right.

    Michelle: Okay.

    Stephen:  Question number one. Everyone knows that Leo is a Zodiac sign which you can be born under. When are Leos born?

    Michelle: Oh.

    Stephen: What time of the year are Leos born?

    Michelle: They are born in the summer?

    Stephen: I'm gonna need you to be a little more specific than that.

    Michelle: Oh, I thought I was gonna get away. I feel like it's the July to August time period. Is that right?

    Stephen: Wow.

    Michelle: Woo hoo!

    Stephen:  Wow. It is July 23rd to August 22nd are Leos. There you go. All right. Question number two. We're one for one. They say, "Whoa, we may make it here." All right. Question number two. Leo Tolstoy, his famous novel, War and Peace, was published in what year? A, 1855, B, 1869, C, 1871, or D, 1868? I'll read those again. Leo Tolstoy, famous Russian author, wrote War and Peace, one of the greatest fiction novels of all time. What year was it published? A, 1855, B, 1869, C, 1871, or D, 1868?

    Michelle: I think D.

    Stephen: Oh, Michelle.

    Michelle: Oh. Oh.

    Stephen: That was actually really close. It was published in 1869. Published in 1869.

    Michelle: Oh.

    Stephen: Here's a random factoid for you, too. It has sold 36 million copies.

    Michelle: Wow.

    Stephen: Crazy thing is it's number 26 on the all time best seller list for all books.

    Michelle: Wow.

    Stephen: But you know what beat it though. Harry Potter and the Deathly Hallows beat it. That's like 21st, which thought was hilarious. Anyways. All right. We're one for one. Let's see if we can finish on a strong note. All right. Leonardo da Vinci's signature work, the Mona Lisa, was painted in 1503. It now sits in the Louvre in Paris where it's the most visited painting in the world. How much is it worth in 2017 US dollars?

    Michelle: Goodness. I'm just pulling a number out of the hat.

    Stephen: You get no help on this one, Michelle.

    Michelle: I would say something-

    Stephen: You get no help on this one.

    Michelle: I mean, I would have to think it's worth something like very high. Almost want to say like a billion dollars, something like that.

    Stephen: Is that your final answer?

    Michelle: Yeah. A billion dollars with a B.

    Stephen: Oh!

    Michelle: Oh!

    Stephen: That was actually close. It was actually 790 million dollars. 790. I mean, that's close.

    Michelle: Oh.

    Stephen: I mean, it's ... Yeah. You can round up. Yes. So anyways.

    Michelle: Yeah.

    Stephen:  Michelle, thank you so much for being on our show. I hope that the rest of your summer goes well. I hope that I get an invitation to your Chile Sour party in Dallas. Hey, seriously. Really good luck with all of your work and your speaking. You're doing awesome stuff and we wish you the best and hope you keep on doing it.

    Michelle: Well, thank you so much. This has been a blast. Thanks so much. I appreciate it.

    Stephen:  I'd like to say a special "thank you" to Michelle Gielan for being our guest today, and thank you so much for joining us. Also, thanks to Chatterbox Audio Studios and producer Bob for helping out as he always does. Special shout out to Ryan Sheeler and Podington Bear for providing our music. You can go to our website, www.executivespeakers.com, to find out more about Michelle Gielan, her speech topics, find video, and how you can book her. Thanks so much for joining us and we'll see you next time.




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  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
  • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
  • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
    Arizona Hospital and Healthcare Assn.
  • "It was a great pleasure to work with you in making this event a success. Your professionalism, attention to detail and response to all my questions a...
    Fellowship of Christian Athletes
  • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
  • "I shared with Kaplan [Mobray] that I had never had this type of experience with ANY vendor I have worked with in the past. Your responsiveness to urg...
    Gates Corp.
  • "This year’s speaker line-up at our Summer Meeting was the best yet. We knocked it out of the park. Thanks for all your help securing such excel...
    North Carolina Hospital Association
  • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
    Cregger Company
  • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
  • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
  • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
  • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
    Alan Hobson
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
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