John Rossman

  • Former Amazon Executive
  • Author and Expert on Digital Disruption, Innovation & IoT

John Rossman is a Managing Director with Alvarez & Marsal in Seattle, specializing in technology strategy, multi-channel operations scaling and platform enablement in multiple industries including retail, service and public sector.

With more than 28 years of technology strategy, design, implementation and operating experience, Mr. Rossman has led several complex businesses and programs resulting in innovative business models. He has worked with clients across a broad range of industries including retail, insurance, education, forest products, industrial products and transportation.

John Rossman is the author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and is an expert on digital disruption and assisting his clients to build and execute new business models.

He has served as the Senior Technology Adviser to the world’s largest philanthropy for more than three years, assisting in strategy and execution of complex data, technology integration, IP and multi-party program management initiatives that help to improve student outcomes.

He has also assisted multiple retail and service companies with their multi-channel strategies and execution. These assignments include definition of strategic outcomes, process and technology architecting, process scaling assessments and implementations and managing significant cultural and organizational leadership change tied to multi-channel strategies.

John Rossman served as the interim CIO for a large rental business retailer and helped implement multiple cost reduction and service improvement programs.

Before joining A&M, Mr. Rossman was Director of Enterprise Services at Amazon.com, managing worldwide services to enterprise clients such as Target.com, Toys R Us, Sears.ca, Marks and Spencer and the National Basketball Association (NBA). In this role, he had full operational and technical ownership for existing clients, overseeing e-commerce solutions such as online merchandising capability, website technologies, branded fulfillment delivery and branded customer service.

As Director of Merchant Integration at Amazon.com, he was responsible for developing the Merchants @ program, one of the largest B2B networks with thousands of sellers, offering products in new categories such as apparel, sporting goods, consumer electronics, health and beauty and home.

Previously, he was a partner with Arthur Andersen Business Consulting.

Mr. Rossman earned a bachelor’s degree in industrial engineering from Oregon State University.

To book Innovation Speaker John Rossman call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Business Strategy, Change, Disruption, Future, Futurist, Innovation, Leadership, Technology

  • Travels From:

    Washington

  • Price:

    $20,000 - $30,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

John Rossman on Innovation

John Rossman on Leadership

John Rossman on Thinking Big

John Rossman on Keys to Disruption

John Rossman is a Managing Director with Alvarez & Marsal in Seattle, specializing in technology strategy, multi-channel operations scaling and platform enablement in multiple industries including retail, service and public sector.

With more than 28 years of technology strategy, design, implementation and operating experience, Mr. Rossman has led several complex businesses and programs resulting in innovative business models. He has worked with clients across a broad range of industries including retail, insurance, education, forest products, industrial products and transportation.

John Rossman is the author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and is an expert on digital disruption and assisting his clients to build and execute new business models.

He has served as the Senior Technology Adviser to the world’s largest philanthropy for more than three years, assisting in strategy and execution of complex data, technology integration, IP and multi-party program management initiatives that help to improve student outcomes.

He has also assisted multiple retail and service companies with their multi-channel strategies and execution. These assignments include definition of strategic outcomes, process and technology architecting, process scaling assessments and implementations and managing significant cultural and organizational leadership change tied to multi-channel strategies.

John Rossman served as the interim CIO for a large rental business retailer and helped implement multiple cost reduction and service improvement programs.

Before joining A&M, Mr. Rossman was Director of Enterprise Services at Amazon.com, managing worldwide services to enterprise clients such as Target.com, Toys R Us, Sears.ca, Marks and Spencer and the National Basketball Association (NBA). In this role, he had full operational and technical ownership for existing clients, overseeing e-commerce solutions such as online merchandising capability, website technologies, branded fulfillment delivery and branded customer service.

As Director of Merchant Integration at Amazon.com, he was responsible for developing the Merchants @ program, one of the largest B2B networks with thousands of sellers, offering products in new categories such as apparel, sporting goods, consumer electronics, health and beauty and home.

Previously, he was a partner with Arthur Andersen Business Consulting.

Mr. Rossman earned a bachelor’s degree in industrial engineering from Oregon State University.

To book Innovation Speaker John Rossman call Executive Speakers Bureau at 901-754-9404.

Creating Digital Disruption 
Amazon has pioneered and created waves of disruption ever since it was founded.  From one click purchasing, to online shopping, to same day delivery, Amazon has created the marketplace for others to follow.  Author of the Amazon Way, John Rossman, will teach how the culture of Amazon drives the ability to disrupt, what principles continually produce these changes, and how to set up your company to drive disruption.

Leadership the Amazon Way
Amazon.com currently sells more online than its next 12 competitors combined.  It has grown from an online bookseller to conquering the online shopping world.  Many of the shopping expectations and tastes that consumers have today can be traced by to the Amazon Way.  In John Rossman’s signature leadership keynote he will reveal and unpack the secrets of Amazon’s unparalleled growth and how the company’s culture has driven innovation and growth.  Rossman will show how these principles can help any business seize this advantage.

Building a Culture of Innovation the Amazon Way
Leaders at Amazon expect and require innovation and invention from their teams.  They are externally aware and look for new ideas everywhere.  Amazon has a thrilling power to innovate that few other company has matched.  Former Amazon executive turned business consultant John Rossman shows how it is not one single individual that drives innovation and dreams up new technology, but a well thought out and preserved culture.  

The Future Internet of Everything at Amazon
From John Rossman’s new book The Amazon Way:  10 Lessons Every Leader Should Learn from Amazon’s IoT Strategy, the former Amazon executive unpacks how connected devices will transform industries and businesses, and what leaders should do to take advantage.  Rossman will look at how connected devices will revolutionize how business is done and change the marketplace.  This speech will give leaders from all types of businesses a blueprint on how to leverage connected devices for the future of their business.  

Becoming Obsessed with the Customer
Amazon’s customer service and customer centric attitude is legendary.  It is driven by leadership that can deduce the needs and wants of the customer and constantly push to improve the customer experience.  Author of The Amazon Way, John Rossman, to teach you how to put yourself in your customer’s shoes.  He will reveal Amazon’s “holy trinity” for customers and make it applicable to any business.  After this speech you will see how your customers will drive innovation and have the potential to be your best salespeople.

Making a Supply Chain a Golden Asset -- The Amazon Way
Amazon was recently rated the number 1 supply chain by Gartner.   With Amazon’s innovative and revolutionary culture, they have reset customer expectations for delivery speed, precision, and cost.  John Rossman scaled third party market place business during his time as an executive at Amazon.  Today that accounts for 45% of all units shipped and sold.  In this speech Rossman will discuss the key to scaling, Amazon’s secrets to drive accountability, how to achieve “operational excellence” and “innovation” and what customers truly desire.

President and COO, Nationwide Direct and Member Solutions

“As a former Amazon executive, John Rossman provides a unique view into how a digital world may impact companies of all types and sizes. As the Internet of Things (loT) becomes more mainstream, companies need to think differently about how they interact with and provide value to customers in an ever-connected world. John uses his industry knowledge and connections to incorporate real-life examples of how some big name companies are approaching this phenomenon.”

Xerox

"John is perhaps one of the foremost experts on Amazon and corporate cultures that focus on innovation. His recent book on the Amazon Way is a testament to the core insights John has been able to surface. Recently, John was invited to do a forum at Xerox PARC. We were not only oversubscribed for the forum, but the audience itself gave John and his presentation the highest rank of all the seminars this past year. I highly recommend John as a speaker to all audiences interested in corporate innovation, company cultures, and the impact of emerging technology on new business models.”

TAG - Technology Association of Georgia

"It was a privilege to have John Rossman speak at our March 25th, 2015, Georgia Technology Summit. Our Summit is one of the largest tech events in the SE, with over 1,300 attendees participating. This year's Summit theme was "Disruptive Innovation - The Power to Inspire". John's remarks were right on target. Combining key points in his Book, the Amazon Way, with his broader knowledge base, made for a quality presentation. One participant sent me an unsolicited note comparing John's presentation to a high-level Ted Talk. I would recommend John for speaking opportunities for an event of any size when the topic revolves around innovation and/or disruption. He was also a pleasure to work with, which is a sometimes overlooked aspect when it comes to speaker selection, yet of critical importance."

AAA

"We needed an expert to speak at our corporate leadership event—someone who was able to speak at length on adopting different corporate cultures and looking at business from a different perspective than our own. While people may not think of Amazon and AAA Washington as having much in common, finding ways to make a business more efficient and keeping the customer in focus is a basis for all organizations. His personal history at Amazon gave us a unique view of an incredibly successful company and what it takes to innovate, lead, and sometimes disrupt the status quo."

CIPP

"In planning our 2015 product organization kickoff, we looked for a speaker who could both inspire and offer practical insights on execution. We were lucky to have John Rossman present to the team. John introduced us to the key leadership principles he observed during his time at Amazon, which are also described in his excellent (and accessible) book, The Amazon Way."

Geek Wire: New book explores how the Internet of Things is reshaping business, using lessons from Amazon
Wednesday, November 16, 2016

John Rossman, disruptive innovation speaker, is set to release his new book "The Amazon Way of IoT: 10 Principles for Every Leader from the World's Leading Internet of Things Strategies"

Read More »

IoT Business News: How leading companies are reinventing the customer experience with IoT
Sunday, November 13, 2016

ESB exclusive speaker, John Rossman, will be featured in a series of articles on IoT Business News. In Sunday's post, John discusses how leading companies are reinventing the customer experience, and explains the importance of putting the customer first.

Read More »

(Podcast) The Importance of Building Customer Trust
Thursday, May 5, 2016

EPISODE OVERVIEW

John Rossman is the co-creator of the Amazon 3rd Party Marketplace, and is the author of "The Amazon Way". As Jeff Bezos' right hand man during this critical new venture for Amazon, he was responsible for building the Amazon platform many of us sell on today. In this episode, John and Kevin discuss how the marketplace was created and some of the leadership principles used to drive success.

In the beginning - The creation of the Amazon Marketplace and how it evolved.

The importance of building trust with your customers and how Amazon achieves it.

Why Amazon believes owning "control" of the customer experience is so important.

Amazon's original goals when creating the third party marketplace and how they have been realized.

Tensions between Amazon retail and the third party marketplace.

How the marketplace far exceeded expectations and the evolution of third party brand builders.

What private label sellers can learn from "The Amazon Way"

Read More »

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