901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Jon Picoult, Business Speaker
5
1 Review(s)

Jon Picoult

    • Customer and employee experience expert
    • Bestselling author of “From Impressed To Obsessed”
    • Featured by NYT, WSJ, Forbes and other media outlets
    • Trusted advisor to some of the world’s foremost brands
Full Bio
In Person-Fee 🛈

$20,000 - $30,000

Virtual Fee:

$20,000 - $30,000

Travels From

Connecticut

Jon Picoult Keynote Speaker Preview Reel | Customer Experience, Customer Service, Leadership

Jon Picoult Keynote Speaker Preview Reel | Customer Experience, Customer Service, Leadership

The Best Service Recovery Story... Ever!

The Best Service Recovery Story... Ever!

Why "Customer Experience" Is Bigger Than "Customer Service"

Why "Customer Experience" Is Bigger Than "Customer Service"

Build Customer Loyalty Through Memory-Making

Build Customer Loyalty Through Memory-Making

The Curious Math About Bad Bosses

The Curious Math About Bad Bosses

Why Focus On Customer Experience? Here's Why.

Why Focus On Customer Experience? Here's Why.

Jon Picoult Speaker Biography


Jon Picoult is masterful at helping companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is a noted authority on customer and employee experience, and the leadership traits needed to excel at both.

From Fortune 500 CEOs to budding entrepreneurs, Jon has advised business leaders worldwide on how to cultivate loyalty in both the marketplace and the workplace – not just by shaping people’s experiences, but also by shaping their memories.

Using captivating stories and eye-opening studies, he explains the breakthrough, psychology-based strategies that great, admired companies use to turn everyday people into lifelong fans. Jon leaves audiences enlightened and energized to apply those same techniques in their roles and organizations.

Jon’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, Inc., Fortune and Forbes. His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry, referenced by firms such as McKinsey, Deloitte, Accenture, Forrester, SAP, and Oracle.

Jon is also the author of the bestselling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which debuted as an Amazon #1 New Release in its category and was featured in The Wall Street Journal as a top reading pick. The book has earned praise from business luminaries such as Horst Schulze (co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of Best Buy), and Marshall Goldsmith (world-renowned executive coach).

Currently the Founder & Principal of Watermark Consulting, Jon previously held senior executive roles at Fortune 100 firms – heading up service, operations, distribution, technology, sales and marketing. Early in his career, at the age of 29, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading global financial services company.

Jon received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University.

The Art & Science Of A Great Customer Experience
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise behind this keynote, and it will fundamentally change how you think about creating a successful, beloved business.

Jon explains why building customer loyalty requires not just satisfying customers, but impressing them – forging indelible memories which drive the repurchase and referral behavior that is the lifeblood of any thriving business. With fascinating case studies and engaging stories, he reveals the 12 proven, science-based principles that legendary companies use to create truly impressive brand experiences – the kind that turn more sales prospects into customers, and more customers into lifelong fans.

Whether you serve external or internal customers, you’ll emerge from this program with specific, actionable ideas for turning your organization’s customer experience into its greatest competitive advantage.

Lead For Loyalty: A Great Customer Experience Starts With You
A great customer experience is like a beautifully choreographed performance. As with any performance, an important part of this one involves what goes on backstage – in the work environment and with the leaders who shape it.

In this insightful keynote, Jon highlights the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. He explains how leaders, via their own personal behaviors and the workplace constructs they create, have an unparalleled opportunity to encourage customer-focused behaviors throughout their organizations.

An ‘A’ For Effortless
Lots of companies fly the “easy to do business with” banner. Few ever actually fulfill that promise, as most consumers can attest. In this fascinating talk, Jon reveals how great companies make it not just easy – but completely effortless – for people to do business with them.

Using eye-opening statistics and amusing real-world examples, Jon explains why an effortless customer experience is such a rare and powerful competitive differentiator. In addition, for versions of this keynote geared towards leadership audiences, he explains how to eradicate distracting, unproductive effort from the workplace, so employees can keep their focus where it belongs – on their customers.

The Cognitive Science Behind A Great Customer Experience
The key to delivering a great customer experience? It’s all in your head! That’s because creating a great impression on customers isn’t just about shaping their experiences, it’s about shaping their memories.

In this fascinating program, Jon describes how great companies capitalize on cognitive science to influence how customers perceive and remember their experiences, driving the repurchase and referral behavior that’s at the heart of any successful business. From improving sales close rates to building positive word-of-mouth to enhancing employee engagement – you’ll find the principles outlined in this program to be invaluable.

From Great Recession To Great Cessation: Strengthening Customer Loyalty During Difficult Times
In 2008-09, during the height of the Great Recession, Hyundai Motors increased its market share by a remarkable 40%. Starbucks lost half its market value during that same economic downturn, yet emerged stronger from the recession, outperforming the S&P 500 by more than six-fold.

Just a few years after the Covid-19 pandemic’s Great Cessation decimated the air travel industry, Delta Airlines bounced back strong, delivering a shareholder return that was more than twice that of its peer group.

These are just three examples of companies that skillfully leveraged Customer Experience strategic principles to not just survive a period of crisis, but to thrive in the aftermath. In this fascinating and timely program, Jon reveals the techniques that smart companies use to strengthen customer loyalty during even the most challenging times.

Related Speakers

KJ McCorry

KJ McCorry

Productivity and Time Management Training

Ryan Jenkins, keynote speaker

Ryan Jenkins

Future of Work Keynote Speaker

Sung Won Sohn, speaker

Sung Won Sohn

WSJ's Most Accurate Economist

Ram Charan Speakers

Ram Charan

World-Renowned Business Advisor

Chris McChesney Speaker

Chris McChesney

#1 Wall Street Journal  Bestselling co-author of The 4 Disciplines of Execution

Holly Ransom keynote speaker

Holly Ransom

CEO of strategic advisory firm Emergent

Sheila Walsh

Sheila Walsh

Author

Gaby Natale, keynote speaker

Gaby Natale

Triple Daytime EMMY-Winning Journalist

Remoshay Nelson

Remoshay Nelson

Advisor

Kelly Swanson, speaker

Kelly Swanson

Funny Award-Winning Storyteller

Jim Morris, Celebrity Speaker

Jim Morris

Real Life Story Behind the Movie "The Rookie"

Ben Gleib keynote speaker

Ben Gleib

One of the top corporate standup comedians in the country

Reviews

Customer Rating 5

5
1
4
0
3
0
2
0
1
0
Click testimonials tab below for detailed feedback.

January 26, 2024

Jon was a fantastic speaker and we have heard nothing but great feedback on his upbeat and informative presentation. He clearly spent a TON of time learning about our company, our dealers and our farmer customers and it showed. I have a feeling we will work with Jon again this year. Thanks!

AGCO

Testimonials

Everyone on the ESB team has been great to work with for our events. Looking forward to keep working with ESB!

Plexus Worldwide

We had a positive experience with ESB. Matt Meyer is a great communicator and easy to get a hold of. His helped us through the process to mak..

BNSF

ESB was patient, thorough, and responsive during the planning process. Thank you for making this such a great experience for us!

ConnectWise

ESB supported our needs and the needs of our speaker throughout the entire process. I highly recommend working with ESB to find your next spe..

DogWatch

"It's always a pleasure to work with ESB. Very professional and personable staff. Thanks!"

Testimonial | Texas Society of Architects

"Excellent! Thank you for being a true partner to our organization and its development."

HCA Healthcare

"They are the only speakers bureau I will even consider using!"

Testimonial | Youth Villages

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media

Angela Schelp was a great partner in finding the right kick-off speaker for our conference. This was my first conference identifying the keyn..

CubeSmart
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2024 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below