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Tim Richardson, Customer Service Speaker

Tim Richardson

    Mind-Stretching Keynote Speaker

Full Bio
Fee Range

$7,500 - $10,000

Travels From


Tim Richardson

Tim Richardson

In 1983, Tim Richardson read a book that changed his life. After reading it, he took a pen and paper and wrote his goals. The #1 item on the list was to become a millionaire by the age of 35. He just a "few" years past 35 and well... he not a millionaire yet, but he Rich!

Tim believes becoming Rich has almost nothing to do with money and everything to do with personal and professional Richness. Tim has spent the greater part of his life thinking about and researching what he calls "Real Richness. He works with sales and service professionals to show them how to live, create and think "IM RICH!

In Tim's highly researched programs, he challenges traditional thinking on success and richness. He is committed to helping others define, refine, or find their own Richness and uses an online goal tracking program to help his clients "Crank it up!".

Tim, a native Floridian, now lives a Rich life in East Tennessee with his wife Adele and four children. He is a soccer coach, cub master, and founder and president of a Melanoma Foundation started in memory of his best friend. He LOVES his work and also enjoys riding his mountain bike, water skiing, and exploring the hills and mountains of the Great Smokey Mountains with his family.

Tim is author of Jump Starts: Wit and Wisdom to Super Charge Your Day, co-author of Transformation Thinking: Tools and Techniques That Open the Door to Powerful New Thinking and contributing author of Meditations for the Road Warrior and Grand-Stories: 101 Bridges of Love Joining Grandparents and Grandkids. He also has published articles and been interviewed in numerous magazines, journals and business publications. Tim's newest project is identifying a list of the REAL 100 Richest people in the U.S.


After spending one year working with a luxury Five Diamond resort property and researching many leading service organizations, Tim learned that many of the "secrets" for delivering 5 Star Customer Service are not secrets at all. It's the implementation that is the mystery. Tim will help leaders unravel that mystery in this innovative, high energy presentation. He will also share the program he designed and developed for the resort property which helped them achieve international recognition. This program will provide tailored content and will highlight a formula for delivering exceptional service. Strategies will also be shared on how to hire and keep great staff! 



This high-energy keynote is based on research from Tim's Putnam published book Transformation Thinking and will teach leaders how to think innovatively and creatively while navigating around the barriers that hold people back from taking action. Tim will provide tips and techniques to increase personal brain power while demonstrating how to encourage new thinking in times of rapid change. He'll talk about the mind shift required to think differently and provide 6 strategies to help you make that shift. He'll also share strategies to help you unlock your mental block and provide content to challenge you and how you think.



Employee motivation, retention, and productivity are all improved when leaders provide a framework for employees to excel in their work.  Now, more than ever, it is important for organizations to create a positive work environment that focuses on employee fulfillment. When employees lead fulfilling lives, their contributions to the organization are increased affecting sales, service, and nearly every aspect of an organization's success. Tim Richardson will equip leaders with strategies that will energize their employees to create more richness in their work, increasing profitability for all.



After the keynote, Tim will interview up to 3 pre-selected attendees (innovative industry leaders) either in a breakout session OR as part of the general session. The panel will join Tim for the last part of the presentation. He will thoughtfully prepare questions in advance that will both support the presentation key points as well as help the audience apply the content to their work.

A few weeks before the program, Tim will have a phone conference call with the panel to provide an overview of the presentation and to develop a list of questions that will be asked after his keynote.  He will also meet with the panel onsite to get updates and to insure the presentation is on target, well-prepared, and relevant. The audience will be encouraged to participate in the dialogue, as well through the use of online polling and Twitter (optional). The goal is to combine a session that creates a great blend of motivational, innovative and compelling content along with the wisdom, insights, and experience from leaders in the industry.

Format:20-45 minute keynote debrief

Speaking Topics:

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