My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

Customer Experience Matters

Karen Viotti
Monday, Nov 26, 2018

What Black Friday Taught Me About Customer Experience

If you’re like me, you’ve been shopping since Black Friday (well technically Thursday). It’s my favorite time of year to find the best deals, and get in the holiday spirit. I think I might be the only person in America that LOVES the crowds. However, things have changed a bit since I first started my Black Friday shopping 23 years ago. I’m still traditional in the sense that I MUST review and sort the ads in the newspaper. I make a list (and check it twice), and plan my routes to the stores. I go for hot ticket items first, and throw other deals in the cart as I move along. But this year in particular, I did just as much shopping on my phone as I did in the store. In fact, at one point, I was ON my phone IN the store, placing an order for my son’s most-wanted item that was no longer on the shelf. And that’s when it hit me: CUSTOMER EXPERIENCE MATTERS.

Throughout this entire weekend (and yes, even half way through Cyber Monday), I’ve been grateful for the “little things” that stores have done to make sure I have the best experience as a customer. Not only was I able to order something online that I couldn’t see in the store, but I also drove to Target the next day, and had someone walk it out to my car, without ever leaving my seat. The ease of online orders and tracking let’s me know exactly when I need to be home to “intercept” packages, and a picture of exactly where it is on my doorstep (thanks, Amazon!)

I could go on and on about my shopping adventures, but the real point of this story is to share how businesses prioritize their customer’s experience, why it matters, and WHO can help your business re-energize your customer experience efforts. Our list of Top 10 Customer Experience Keynote Speakers can help you navigate through your customer service efforts to ensure your customers have the best experience, no matter what type of business you have.

To view our list of customer experience keynote speakers and to check availability, visit our website or contact Executive Speakers Bureau at (901) 754-9404.


Leave a Comment

Recent Posts


Our Healthcare Heroes Making a Differenc . . .

Thursday, May 6, 2021

How to Jump From Leader of a Department . . .

Tuesday, May 4, 2021

The Next Everest: Jim Davidson’s Story o . . .

Wednesday, April 28, 2021

Sign up for our Email Newsletter



I just wanted to thank Matt Meyer and Sheryl Moon for their meticulous assistance with identifying, securing and preparing our chosen guest s..

Testimonials | TraceLink | Executive Speakers

This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers

"ESB continues to deliver great options for us as we plan our event each year."

Testimonials | Arkansas Heart Hospital | Executive Speakers

“I am banging my head against the wall right now for all the times I have done this without using Executive Speakers Bureau. This ..

Clorox Client

"The conference was an immense hit – we certainly raised the bar in our company on how conferences are planned and executed. You and yo..

Testimonials | Benchmark Global Hospitality | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below