Karen Viotti
Today’s challenging and competitive market is full of unknowns, but one thing is sure – in times like these, customer loyalty is critical. Right now, you do not want your customers to even THINK about doing business with a competing organization. What if you could learn the loyalty-creating best practices of one of the world’s most beloved and respected organizations – Walt Disney World? Well, this is your opportunity.
Join us on Friday, August 14 at 9:00 CST for an intensive customer service workshop conducted by Louie Gravance and Dennis Snow, two of Disney’s most beloved and knowledgeable experts on the Disney service principles. Both Louie and Dennis have a combined 40-years working at Walt Disney World and have since shared the principles they learned from their Disney experience with literally thousands of organizations. More importantly, they have shown those organizations exactly how to apply those principles in their operations.
In this highly entertaining and interactive webinar you will learn:
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Strategies for connecting your employees to a purpose bigger than the tasks of their jobs.
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The language of service excellence and how to make it a part of your organization’s culture.
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Specific “wow-generating” behaviors that will delight your customers.
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Approaches for ensuring that your employees feel engaged and appreciated.
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…and much more!
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