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Presales Now Open for Service is a Superpower

Karen Viotti
Monday, Feb 24, 2020

Great Service Serves the Server First 

In Service is a Superpower: Lessons Learned in Magic Kingdom, Louie Gravance uses his signature combination of humor and personal experience to narrate his journey through the realm of customer service. Part memoir, part self-help manual for businesses big and small, Gravance interweaves his tales of life at Disney theme parks with practical guidance gleaned during the course of a thirty-year career in the service and entertainment industries.

Gravance teaches us that the importance of delivering the finest service experiences possible is not just crucial for the livelihood of a company—it also leads to developing a culture of respect and responsibility that is so coveted in the corporate world today. Throughout the book, Gravance crafts an intriguing tale that demonstrates how working at Disney theme parks changed the way he viewed customer service and elucidates the transformational effects it can have on those who provide it.

Service is a Superpower is a personal history and guidebook of best industry practices, offering a unique spin on a tale as old as time, all presented in the tone and style that only Gravance can deliver. From entertainer to training designer for the Disney University in Orlando, Florida, he shares the stories and lessons that inform his central philosophy: great service serves the server first! 

Service is a Superpower will be released April 7, but presales are available via Amazon and Mascot Books. To place a bulk order, contact orders@mascotbooks.com

To learn more about Louie Gravance, or to check his fees and availability for your next event, call Executive Speakers Bureau at (901) 754-9404.

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