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Gloria Goins is the former Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System, the nation’s 5th largest Catholic healthcare system. Under Gloria’s leadership, DiversityInc recognized Bon Secours as one of the 10 best healthcare systems, for three consecutive years. Becker’s Hospital Review recognized Gloria herself as one of the 15 chief diversity officers in healthcare to know.
In addition to leading the diversity and inclusion organization at Bon Secours, Gloria also led the organization’s employee engagement strategy. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile), and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world.
Gloria is responsible for creating two world-class Diversity and Inclusion organizations from their very inception. Gloria served as the very first vice president of diversity for Cingular Wireless, which at the time was the nation’s largest wireless communications company with more than 70,000 employees. Gloria’s team at Cingular received numerous national awards and recognition for outstanding initiatives. Gloria also served as the very first Chief Diversity Officer at The Home Depot where she was as a senior member of operations team with accountability for all aspects of employee, customer, multicultural marketing, and community strategies for emerging markets.
Gloria is a former faculty member at Georgetown University, where she served as the founder and chair of the Georgetown Chief Diversity Officers’ Roundtable. She is currently a faculty member at Jefferson Health where she teaches a course on diversity and inclusion and healthcare leadership.
Gloria earned a Master of Business Administration from Mercer University, a Juris Doctorate from the University of Pennsylvania School of Law, and a Bachelor of Arts degree in psychology from Stanford University.
To book Gloria Goins or for more information contact Executive Speakers Bureau at 901-754-9404
“When Good Isn’t Good Enough”: How Unconscious Bias Harms Patients. . .Despite Our Good Intentions
The outcomes of unconscious bias can be seen across all industries. But, in the health care industry, the need to mitigate it is of particular importance. Evidenced-based impacts of unconscious bias on safety, quality, and mortality show that we are unintentionally putting our patients at risk. Cross cultural competency is a "must have" skill as we define what it means to address, support and manage the ever-changing U.S. population. In this session, the participants will learn about practical actions that can be taken to reduce the effects of unconscious bias in every operation.
We See What We Believe: The True Cost of Unconscious Bias
The outcomes of unconscious bias can be seen across all industries, but the need to mitigate it is of particular importance in the healthcare industry, where unconscious bias can unintentionally put patients at risk. Goins will discuss the impact of unconscious bias on safety, quality, and mortality, and why cross-cultural competency is a "must-have" skill.
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