Dr. Richard Chang, Chief Executive Officer, is internationally known and highly respected for his strategic planning, organization transformation, process management and improvement, measurement systems, business performance improvement, coaching, product realization, and talent development expertise. In addition, he served as a Judge for the prestigious Malcolm Baldrige National Quality Award and has served as the Chief Judge for the California Awards for Performance Excellence.
Prior to establishing Richard Chang Associates, Inc., a diversified performance improvement consulting, training, and publishing firm, headquartered in Southern California, Richard created and directed the Corporate Training and Organization Development departments for Archive Corporation and LH Research, Inc. (both mid-sized international electronics manufacturers). In addition, he directed the Human Resources function, Quality Improvement initiative, and Material Requirements Planning (MRP) system implementation for the latter. His professional experiences also include operations line-management, quality/process auditing, and career development related positions with Security Pacific National Bank and the City of Westminster, California.
As a well-known and top-rated keynote speaker, Richard addresses a variety of personal development and organizational-related related topics at regional, national, and international conferences. He has consulted to a wide range of domestic and international organizations representing a variety of industries, including: Toshiba, Marriott, Transamerica, Sony, Nestlé, Kaiser Permanente, Universal Studios, Nabisco, Nissan, Citibank, Chase, Hasbro, Pacific Life, National Institute for Standards and Technology, Levi Strauss, FDA, Singapore General Hospital, Fidelity Investments, Mazda, Heinz, Blue Cross Blue Shield, Disney, BellSouth Telecommunications, Sears, Union Pacific Railroad, Air New Zealand, BMW, Freedom Communications, Driscoll’s, McDonald’s, Black & Decker, Epson, Turner Broadcasting, Rockwell Automation, Taiwan Semiconductor Manufacturing Company, Knott’s Berry Farm Foods, Hunt-Wesson/Conagra, Dupont, ARCO, Sierra Pacific Power Company, Litton, General Motors, Singapore Standards and Productivity Board, and the U.S. Bankruptcy Courts to name a few.
Richard’s academic credentials include a B.A. in Psychobiology from the University of California, Los Angeles (UCLA); an M.A. in Counseling Psychology from Chapman University in Orange, California; and a Ph.D. specializing in Industrial/Organizational Psychology (with a minor in Sports Psychology), from Alliant International University (formerly United States International University) in San Diego, California.
In addition to his consulting activities, Richard currently serves as part-time faculty for the MBA and undergraduate business administration programs at Loyola Marymount University, and has served as an Associate Professor for the Graduate School of Human Resource Management and Development at Chapman University, as well as served on the faculty for California State University Long Beach-Extension and several community colleges in Southern California. He is the author or co-author of over twenty-five books on business and personal development, including his latest best-selling works: The Passion Plan at Work—Building a Passion-Driven Organization, Performance Scorecards—Measuring the Right Things in the Real World, and The Passion Plan—A Step-by-Step Guide to Discovering, Developing, and Living Your Passion, all published by Jossey-Bass: A Wiley Company. He is also the author of a number of award-winning videotapes and audiotapes.
Richard served as the Chair of the Board for the American Society for Training and Development (ASTD) and has been recognized with the Gordon Bliss Memorial Award and the Torch Award, two of the highest forms of leadership recognition provided by ASTD. In addition, he currently Chairs the National Learning and Leadership Development Committee for the United States Tennis Association (USTA), as well as serves as a member of the National Strategic and Creative Planning Committee and as a Board Member for the Southern California Tennis Association (SCTA) Section of the USTA. His professional and academic accomplishments have earned him recognition in several notable almanacs including: Outstanding Young Men of America, Who’s Who in Leading American Executives, and International Who’s Who in Quality. In addition, he is a recurrent selection for Executive Excellence Publishing’s annual “Excellence 100 List” that ranks the Top 100 consultants/authors/thought leaders/speakers who are influencing/shaping the world of work in organizations — most recently Richard was ranked #13 on the list – and was recently selected among the top 30 Leadership Thought Leaders worldwide by leadershipgurus.com.