Patient Success Starts With Clarity, Alignment & Purpose
Communication tends to be the Achilles heel inside healthcare organizations. Read any survey, ask any leader or employee, and “communication” ranks at the top of the list of frustrations and things leaders need to improve.
Chad has studied and worked with organizations in the healthcare space and has found a common missing link that impacts overall patient satisfaction. To be successful in any endeavor, three anchor points must be present: Clarity, Alignment, and Purpose. Without this foundation, everything seems to fall apart. Chad will bring these three pillars of success into focus so that your people will walk away with a better understanding of your goals with the patient experience, and truly understand their contribution and how they fit in. Chad helps your people build that foundation, the “3-legged stool”, and puts human connection at the center of your hospital.
In this session you will:
• Learn how communication using clarity, alignment, and purpose as the driving force for even better patient satisfaction
• Develop a strong, shared purpose that fosters trust and engagement within the hospital
• Learn how to gain support and buy-in from other departments, groups or individuals
• Leave with the tools necessary to ensure this “3-legged stool” is always sturdy when making decisions and implementing change within your life, your team, and your hospital
Understanding Your Hospital’s Environments
Hospitals and their staff live in two environments; the internal environment and the external environment.
Chad will walk you through how your internal environment creates your brand with the external environment. Hospitals work together, internally, but don’t always “work together”. Learn and understand how to get your hospital to work together for even better results.
In this session you will:
• Define your internal and external environment
• Learn how your internal environment impacts your external environment
• Uncover 5 keys to improving your hospital’s internal environment by building stronger relationships
Adaptability To Change: Truly Your Competitive Advantage
How your people deal with and adapt to change is vital to achieving measurable, sustainable, and massive business growth. Many times, when change occurs, there is a breakdown in the way it gets rolled out within an organization. When this happens, any chance of a successful implementation worsens by the minute. The workforce becomes frustrated and confused when they don’t understand why they have to change. Even worse, they can become “numb to change” and complacent when they don’t see the execution and follow-through happening with initiatives.
Chad helps your people expand their comfort zones and reach a conscious level of thinking about change. This leads to a better process of rolling out a change that is expected, sustainable, and gets real results. This interactive and energetic session will provide the framework needed to prepare for, embrace, and even welcome change for personal growth and ultimate success.
In this session you will:
• Better control the roller coaster effect of change
• Come to a conscious level of thinking about change and how to adapt for success
• Learn a step-by-step approach to dealing with negativity, resistance, and conflict
• Walk away with the tools you need to communicate and guide change effectively
This high energy, interactive session is grounded in science, elevated with humor, and strengthened by tactical, practical steps that will increase your organization's flexibility and adaptability to change, leading to a much faster speed of response.
Be a Positive Disruptor: Better Leadership Starts With a Better You
Abraham Lincoln said, “If I had 8 hours to chop down a tree, I’d spend 6 hours sharpening my ax”. How much time do we spend, as leaders, “sharpening our ax”?
Too many leaders today feel a sense of being “out of control”. It’s difficult to keep up with demands, change, and pressures that today’s world stirs up. Many leaders feel they are in a reactive state all the time, without a chance to impact their agenda for success. Too many leaders live in a state of putting out fires, leading to frustration and loss of vision and purpose around what they want to accomplish. When this happens, it’s hard to get people to rally around initiatives and growth strategies that are needed for future success. Being out of balance as a leader is real and it causes frustration and lack of control, leading to more and more challenges.
Being selfish as a leader isn't always a bad thing. Sometimes, taking the time to ensure you are "centered" personally and are in control of things can help you when helping others reach new heights. Chad walks you through a formula that will allow you to take back control of your environment, alleviating stress and the feeling of just reacting to what comes your way. Chad also shows you how to take this formula back to your teams and create conditions where they can be more successful, leading them to feel that they too are in control and driving better outcomes and attitudes.
In this session you will:
• Understand the science of why a reactive state occurs and how to avoid this phenomenon
• Experience regaining control of you, your environment, your team, and your goals
• Understand how to focus on what is most important for you to be successful
• Learn how to eliminate roadblocks on your path to control
• Expand your thinking 10x, which leads to immediate control and results
• Expand your comfort zone by comfortably getting uncomfortable
• Learn the 4 “Ds” that keep you in control at all times
This session will allow you and your team to walk away with immediate control and be able to execute when heading back into your “out of control” environment.
