EMAIL MATTERS
Much communication nowadays is done by email or phone. Do you waste your own time and that of others with rambling and incomplete or unclear email or voice-mail messages that don’t accomplish what they should on the first attempt? If so, Dianna will provide tips and techniques to save you and your organization time on both the sending and receiving end of the communication!
Audiences will learn to—
—Use the MADE Format® for organizing messages quickly
—Improve clarity of their messages
—Identify the essentials of coworker or customer interactions and record them efficiently in the database so that ANYONE can understand what’s happened
—Select appropriate details and make them quickly and easily accessible
—Follow the rules of email and voice-mail etiquette to create the proper image
Supplementary Materials to Reinforce Learning—
Book:
—E-Writing: 21st-Century Tools for Effective Communication (Simon & Schuster / Pocket Books)
STRATEGIC WRITING™: Quick, Clear, Concise
People who stare at a blank page wondering how to begin an email, memo, or letter and who revise extensively cost money and create frustration for themselves and their bosses. Dianna will overview a five-step process for writing memos, letters, reports, and proposals. Audience members will reduce their writing time by 25-50 percent, improve clarity, write authoritatively and persuasively, organize details with impact, choose an appropriate style, and create an eye-appealing layout that grabs readers’ attention.
Audiences will learn to—
—Consider the audience for the proper angle and details
—Anticipate special reader reactions
—Organize ideas in the MADE Format®
—Draft quickly with idea wheels
—Edit for content, layout, clarity, conciseness, and style
Supplementary Materials to Reinforce Learning—
Books:
—E-Writing: 21PPstPP-Century Tools for Effective Communication (Simon & Schuster/Pocket Books)
—Good Grief, Good Grammar (Facts on File)
—Booher’s Rules of Business Grammar (McGraw-Hill)
—Successful Sales & Marketing Letters (eBook)
10 COMMUNICATION STRATEGIES EVERY LEADER NEEDS TO KNOW
With analogies and clips from classic movies, Dianna will provide ten guidelines for measuring your communication across functional lines and up and down the chain of command—both substance and style. These strategies will help you create trust and loyalty, increase credibility, and build stronger relationships with stakeholders. As a result of the session, you will walk away with guidelines for deciding what to communicate,… when to communicate,… and how to communicate strategic, routine, and sensitive messages.
Audiences will learn to—
- Apply a four-part model for thinking on your feet to structure clear, concise messages—whether responses to questions in meetings, hallway interactions, or extemporaneous presentations
- Assess your personal communication style to determine characteristics of personal credibility
- Identify guidelines for giving bad-news messages
TALKING TO THE TOP BRASS®
You need a strong personal presence and specific techniques to lead senior executives through difficult discussions to sound decisions. This program will help you identify and avoid pitfalls that surface with such groups and deliver a point persuasively. You’ll learn to structure your message well, give substantive responses to their toughest questions, recognize and avoid common annoyances with such high-level audiences, and add the finishing touches to make your points memorable. You’ll walk away from the session understanding the typical expectations of executive groups when you present recommendations, ideas, or information in meeting discussions, informal interactions, and formal presentations.
Specifically, you will be able to—
- Recognize 5 common irritants that surface when presenting ideas and recommendations to executives, and identify ways to avoid these pitfalls in informal or formal meetings and presentations.
- Structure recommendations and presentations for the highest impact.
- Think on your feet under pressure with poise and credibility.• Respond to questions clearly, concisely, and credibly.
- Increase your influence and persuasiveness with 4 “finishing touches” to your content and method of delivery.
Creating Executive Presence: Thinking on Your Feet in the C-Suite
How do you handle someone who continually upstages you in a formal presentation setting? How do you respond to someone citing statistics and data with which you’re unfamiliar? How do you react when your boss or client changes the course of your discussion in midstream? Adding “the finishing touches” will help you be yourself in front of a group of 3 or 300. You’ll learn to think on your feet, handle tough questions and situations, facilitate discussion among strong personalities, and build rapport with the group—whatever its size.
Audiences will learn to—
- Identify characteristics of executive presence
- Use a four-part model to think on your feet and build credibility during informal meetings and formal presentations
- Respond to 10 difficult question types with poise, credibility, and authority
- Use gestures, space, and movement for highest impact
- Ensure that nonverbal communication supports rather than sabotages the message
