901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Jeff Toister, keynote speaker

Jeff Toister

    • Bestselling author of four customer service books
    • #1 most popular customer service course on LinkedIn Learning
    • President, Toister Performance Solutions 
Full Bio
In Person-Fee 🛈

$15,000 - $20,000

Virtual Fee:

$10,000 - $15,000

Travels From

California

Preview - Hidden Obstacles to Outstanding Customer Service

Preview - Hidden Obstacles to Outstanding Customer Service

The Difference Between Enthusiasm and Commitment

The Difference Between Enthusiasm and Commitment

How broken promises affect your customers

How broken promises affect your customers

Why your customer service strategy should not be based on wow

Why your customer service strategy should not be based on wow

Jeff Toister Speaker Biography


Jeff Toister is your service culture guide.

He is a customer service author, consultant, and trainer. He is also the president of Toister Performance Solutions, a company that helps organizations get their employees obsessed with customer service.

Author
Jeff leads the way with insightful content. He is the best-selling author of four customer service books including The Service Culture Handbook. His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet.

Consultant
Jeff guides clients who want to develop customer-focused cultures. Services include:
• Customer service vision creation
• Employee engagement strategies
• Service Culture Assessments

In many cases, Jeff can help you map out a route without hiring him as a consultant.

Trainer
Jeff can help your team discover new perspectives and skills. He is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.

Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning, including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers.

In 2006, Jeff was one of the first people in the world to receive the  Certified Professional in Learning and Performance (CPLP) credential. He is a past president of the Association for Talent Development’s San Diego chapter, where he is a recipient of the WillaMae M. Heitman award for distinguished service.

The Journey to a Customer-Focused Culture
Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom-line results:
• Increased customer loyalty
• Increased word-of-mouth referrals
• Fewer customer complaints

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.

Participants will gain the following:
• Experience three ways that culture can influence our employees’ actions.
• Identify three essential elements of a customer-focused culture.
• Discover tools to help you get your employees obsessed with service.

The Guaranteed Customer Experience
What if you could guarantee your customers an amazing experience—and then deliver on that promise every time?

This entertaining and informative presentation turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations. Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use experience guarantees to stand out from the competition.

Participants will gain the following:
• Discover what truly motivates customers to buy from you.
• Identify three steps to offering an experience guarantee.
• Root out service failures that cause customer churn.

Hidden Obstacles to Outstanding Customer Service
What’s the secret to providing outstanding customer service? It seems like customer service should be obvious. However, research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level.

This highly engaging presentation shares several common examples that affect all of us. You will learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.

Participants will gain the following:
• Experience hidden obstacles to outstanding customer service. • Examine how to identify each challenge in the workplace.
• Receive tools to help you (and your employees) overcome each one. 

Related Speakers

Gail Tolstoi-Miller

Gail Tolstoi-Miller

Award-winning career coach

Martin Biegelman, Fraud Prevention Speaker

Martin Biegelman

Managing Director

David Jonah Stillman Speaker

David & Jonah Stillman

The first GenX and GenZ (father-son) speaking combo

Jared Weiner keynote speaker

Jared Weiner

EVP & Chief Strategy Officer

Jane Hyun speaker

Jane Hyun

Former executive at Fortune 500 companies JP Morgan and Deloitte

Jennifer Moss, keynote speaker

Jennifer Moss

Award-winning journalist

Vivienne Ming keynote speaker

Vivienne Ming

Founder of six companies to date and inventor of multiple new technologies in the Artificial Intelligence

Wes Arens, speaker

Wes Arens

Former Amazon Executive

George Randle, keynote speaker

George Randle

Managing Partner at Talent War Group

Michelle Gielan, speaker

Michelle Gielan

Founder of the Institute for Applied Positive Research

Dr. Kevin Ahmaad Jenkins, Speaker

Dr. Kevin Ahmaad Jenkins

One of America’s Leading Voices on DE&I Transformation

Dominic Carter, Speaker

Dominic Carter

TV Political Commentator

Reviews

Testimonials

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media

Angela Schelp was a great partner in finding the right kick-off speaker for our conference. This was my first conference identifying the keyn..

CubeSmart

I just wanted to thank Matt Meyer and Sheryl Moon for their meticulous assistance with identifying, securing and preparing our chosen guest s..

Testimonials | TraceLink | Executive Speakers

This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2022 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below