LEADERSHIP THAT ROCKS: Top Leadership Initiatives that will Immediately Deliver Sustainable Results
Keynote speaker, podcaster and bestselling author, Jim Knight will act as a thought-starter for the session. He will use the visceral backdrop of Rock ‘n Roll to discuss key strategies to implementing initiatives for leading others to produce desired results.
Key Unique Concepts will include:
• Enhancing Employee Engagement
• Producing a Virtuous Environment
• Amping Up Communication
• Creating an Army of Giants
• Mentorship & Accountability as Pillars
• Becoming Heart-Centered
• Utilizing Emotional Bank Accounts
• Philanthropy as Instrumental
• Effectively Dealing with Change
• Staying Resilient in Trying Times
Culture That Rocks: How To Amp Up Or Revolutionize A Company's Culture
This interactive session is effectively designed to highlight best practices to enhance or revolutionize a company’s culture and stay relevant in the 21st century.
Keynote speaker, podcaster and best-selling author, Jim Knight will act as a thought-starter for the session. He will use the visceral backdrop of several well-known brands, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss key strategies to transform any organization’s culture, regardless of the current state.
Key Unique Concepts will include:
• A clear-cut definition of Culture (finally!)
• Enhancing Internal Communication
• Delivering Service Differentiation
• Avoiding Acceptable Mediocrity
• Creating Guest/Customer Obsession
• Increasing Value Proposition
• Hiring & Developing “Rock Stars”
• Taking Personal Ownership
• Effectively Dealing with Change
• Staying Resilient in Trying Times
Service That Rocks: How To Create A Differentiated Experience To Deliver Sustainable Results
This interactive session is effectively designed to highlight best practices to amp up the company’s customer service culture. The end-result of everyone who attends is to ultimately provide such unbelievable customer obsession about the “product” offering, that it influences consumers to come back for more. This requires differentiation from that of competitors or the status quo.
Keynote speaker, podcaster and best-selling author, Jim Knight will act as a thought-starter for the session. He will use the visceral backdrop of several well-known brands, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to set the stage for us to get into the memory-making business.
Key Unique Concepts will include:
• Embracing a Differentiated Service Mentality
• Virtuous vs. Vicious Cycles
• Creating Raving Fans
• Becoming Guest/Customer-Obsessed
• Building Mental Shelf Space
• Increasing Value Proposition
• Avoiding Acceptable Mediocrity
• Empowering “Rock Stars”
Building a Rock Star Team
How you attract, hire, train, develop and treat your front-line employees is commonly known as the one true strategy to provide stellar results—internally & externally. In lieu of managers doing all of the work themselves, a specific culture must be created & fostered to secure commitment from the “right fit” employees to stick around and deliver those desired results.
Keynote speaker, best-selling author and podcaster, Jim Knight will act as a thought-starter for the session. He will use the visceral backdrop of several well-known brands, including Hard Rock International, via his 21-year run with that brand as the head of Training & Development, as a platform to discuss key strategies to build a strong rock star team.
Unique Concepts will include:
• Best Practices in the Employee Life Cycle
• Hiring & Retaining “Rock Stars”
• Designing Collateral - Print Materials, Job Aides, Video, Technology & Social Media
• Utilizing the Power of Storytelling
• Creating an Army of Giants
• Coaching & Counseling Techniques
• Developing Mentorship
