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Lior Arussy, Speaker

Lior Arussy

    • One of the World’s Leading Consultants on Customer Experience
    • Conducted over 250 business transformations worldwide

    • Founder of Strativity Group and author of 8 books

       

Full Bio
Fee Range:

$15,000 - $20,000

Virtual Fee: Please Inquire
Travels From

New Jersey

2020 Demo Reel

2020 Demo Reel

Learning to be Grateful

Learning to be Grateful

Mobilizing Employees to Create Exceptional Experiences

Mobilizing Employees to Create Exceptional Experiences

Excite Your Customer

Excite Your Customer

One of the world’s leading authorities on customer experience, Lior Arussy is an experienced change practitioner, success accelerator, corporate culture expert, and founder of design and transformation firm Strativity Group. Called “a triple threat of transformation” by co-founder and founding editor of Fast Company William Taylor, Arussy is a unique, critical, global voice helping people worldwide achieve ultimate success.

Prior to founding Strativity Group, Arussy spent his career in executive positions at companies like Hewlett-Packard. With an understanding that traditional change management is not working, Arussy has worked with many of the world's top brands including Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania, and Johnson & Johnson, among others, to recognize that the key to truly driving change for success is in putting employees at the center of transformation efforts. His methodology enabled Mercedes Benz to take the number 1 position in customer satisfaction in just two years. Another client, a European logistics corporation, leaped from 3% annual organic growth to 44% annual organic growth in just two years.

The recipient of the 2015 SmartCEO Circle of Excellence Award, Arussy was also presented the 2015 “Influential Leaders” award by CRM Magazine and named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine also named Strativity “A Small Jewel” in 2017 and one of the fastest-growing for the past three years. Strativity has the additional distinction of being named to the Inc. 5000 Honor Roll, reserved for firms who have been named to the Inc. 5000 list for 5 or more consecutive years.

In addition to his work with Strativity, Arussy is the author of seven books including the forthcoming Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015), which has sold over 30,000 copies to date. Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and a multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, and Inc. magazine.

Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management. He resides in New Jersey with his wife and five children. When he’s not sampling fine chocolates or collecting Swiss watches, he enjoys exploring new cultures—2.6 million miles on United so far.

For more information on Lior Arussy please contact Executive Speakers Bureau 901.754.9404.

 

*VIRTUAL- Survive or Thrive – It’s Your choice

“Do You Really Love your customers?” Customer experience as an engine for growth

While most organizations pursue a customer strategy, few actually maximize the financial benefits. How to create and execute a profitable customer strategy is the focal point of this keynote. Based on real-life experience, we will explore the success (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

 

“What would we all do when digital takes over?” The fusion of digital and human experiences
 

What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer- organization relationships.

 

“Why do we fear change so much (and deny that we do)?” Change Resilience – The New Core Competence

Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.

 

“What actions do your culture drive?” Culture as a platform for exceptional performance

For many people, culture is an enigma. We all talk about it and few can fully understand and grasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fullest potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drives performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.

Speaking Topics:

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