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Michael Vickers, Customer Service Speaker

Michael Vickers

    One of North America's Leading Sales Speakers
Full Bio
Fee Range

$7,500 - $10,000

Travels From


Michael Vickers: Sales & Marketing Speaker

Michael Vickers: Sales & Marketing Speaker

Michael in Action

Michael in Action

Michael Vickers Demo Video

Michael Vickers Demo Video

Michael Vickers, more than any other sales speaker, has mastered the art of influence—and he has a rare ability to translate that mastery into practical, powerful techniques anyone can use. Full of valuable anecdotes, applicable advice and useful tools, Vickers helps literally thousands of professionals every year grow individual and organizational performance.

A popular sales speaker, entrepreneur and educator, Michael Vickers—as per the title of his acclaimed book—can help you "Become Preferred," and outsell your competition, every time. In his energetic keynotes, he shares his state-of-the-art strategies and tactics to help you out-service your competitors and become the "Preferred Provider" of your products or services. His sessions are educational, intimate and unabashed; his stories are hilarious, his enthusiasm is boundless, and he is relentless in his message that success is available to everyone.

A ceaseless innovator, Michael Vickers constantly researches leading companies in search of best practices, and distills their experiences for his audiences. Summit Learning Systems, his training organization, brings leading-edge offerings to his clients across North America, in sectors such as energy, financial services, health care, IT, insurance, manufacturing, and real estate. His book, Becoming Preferred, is a must-read for many sales-drive organizations. 

1. Becoming Preferred: How to Outsell and Outposition the Competition

Based on Michael's bestselling book, Becoming Preferred, this presentation teaches leading-edge strategies and tactics that will help you outsell your competition. This program will help place you and your company in the preferred position every time.

This popular keynote will teach your audience how to:
-Become the "emotional favourite" in the markets you serve
-Bring "distinctive value" to your customer base
-Deliver "high touch" in a "high task" market
-Insulate your customers from "competitive erosion"
-Overcome "price resistance" with the five customer values

2. Staying Preferred: Up-level the Brand Experience

As the follow-up to Michael's best-selling book and keynote, Becoming Preferred, this presentation teaches leading-edge strategies and tactics that will help you out-service your competition. This program will help you insulate your customers from competitive erosion.

This popular program will teach your audience how to:
- Identify and up-level customer touch points
- Bring service-based "distinctive value" to your customer base
- Increase customer satisfaction with "high touch" strategies
- Create a customer-focused culture that is sustainable
- Grow your business with "Customer Advocacy"

3. Dance of the Rainmaker: How to Get a Bigger Piece of the Pie

This program will give your sales professionals an innovative methodology that will set them apart from the competition. Your team will learn the tactics and strategies that top performers use to become the "preferred provider" in the markets they serve.

This popular program will teach your sales professionals how to:
- Identify and gain access to top decision makers
- Create a sales process that builds trust
- Create and ask "high value" questions
- Shorten the sales cycle with "make sense solutions"
- Increase productivity with the 21st Century Time System

4. Persuasion: The Art & Science of Influence

Ethical persuasion requires an understanding of the true needs and desires of the person you are persuading, understanding their criteria for action and presenting information in a way that is congruent with their desires.

This popular program will teach your audience how to:
- Become the preferred provider by activating seven psychological triggers
- Position your products benefits for maximum impact and value
- Structure your message to the buyer's side
- Make you and your company the "emotional favourite"

Speaking Topics:

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