My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Thom Mayer, Keynote Speaker

Thom Mayer

    • Founder of BestPractices, Inc.
    • Medical Director for the NFL Players Association
Full Bio
Fee Range:

$10,000 - $15,000

Virtual Fee: Please Inquire
Travels From

District of Columbia

Discovering Patient Expectations in the ED

Discovering Patient Expectations in the ED

Focusing on Customer Service NOW

Focusing on Customer Service NOW

Dr. Mayer is Founder of BestPractices, Inc., the Medical Director for the NFL Players Association, a Medical Director for Studer Group, Clinical Professor of Emergency Medicine at George Washington University and a Senior Lecturing Fellow at Duke University. He is one of the most widely-sought speakers on healthcare patient experience, leadership and management, hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine and sports medicine. His work in each of these areas has resulted in changing the very fabric of patient care. He has published over 100 peer-reviewed articles, 100 book chapters and has edited or written 20 textbooks, including Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients: 2nd Edition, Leadership for Smooth Patient Flow, Hardwiring Flow, The Patient Flow Advantage and Strauss and Mayer’s Emergency Department Leadership.

Dr. Mayer was named the ACEP Outstanding Speaker of the Year in the second year the award was given and has twice been named ACEP’s “Over-the-Top” award winner. Leadership for Smooth Patient Flow won the ACHE’s James Hamilton Award for the best healthcare leadership book in 2008. In sports medicine, his work at the forefront of changing concussion diagnosis and management in the NFL has changed the way these athletes are diagnosed and treated. USA Today name him one of the “100 Most Important People in the NFL” in recognition of his influence. He is currently nominated for the Pro Football Hall of Fame in Canton, Ohio.


In healthcare, we lead and manage in a world of the perpetual whitewater of change. But effective change can only occur when leaders at every level of the organization, including clinicians at the bedside understand not only the “How” but also the “Why” guiding leadership. This inspirational talk gives practical examples of how leadership can give your organization a substantial and sustainable competitive advantage.

  • Understand that we live and work in a healthcare environment of perpetual change, where delivering the results that matter
    requires leadership
  • Describe the key elements of leadership and management and how each requires distinct skills
  • Give practical examples of how to tie intrinsic motivation to tangible results in patient safety, service excellence, physician accountability, and hardwiring flow


Patient satisfaction in no longer an option, but instead is an essential core competency for everyone in healthcare. But service excellence is not a “rah-rah” approach to exhort the team, but rather a hardwired discipline that helps B Team Members move to the A Team. This starts with the insight that while customer service skills are good for the patient and the family, they are most important to the team, because they make the difficult job of patient care int he 21st century easier. This entertaining and insightful talk is full of practical examples of how satisfied employees result in satisfied patients.

  • Describe the importance of getting the “Why” right before the “How”
    Understand the concept of “A Team Members” and “B Team Members
  • The Open Book Test approach to patient satisfaction surveys
  • How to use Survival Skills and the A Team Toolkit to drive sustainable competitive advantage


It is impossible to drive an organization to healthcare excellence without engaging physicians in a meaningful and sustainable way. This requires substantial leadership that allows physicians to participate in hospitals and healthcare systems in different ways than in the past. The speaker has decades of experience in leading physicians to high levels of performance by engaging them in an accountable system that works for the patient, the organization, and the physicians themselves.

  • Describe the changing landscape of healthcare and what it means for the relationship between healthcare organizations and
  • Understand the importance of vision to guiding strategy and tactics in this environment
  • Provide an evidence-based system to engage physicians in a system of mutual accountability
  • Show how metrics-based physician accountability can drive substantial competitive advantage


As we move from volume-based and eminence-driven healthcare models to one where value must be measurably accentuated and
population health is an issue, many organizations are lost when it comes to meaningfully defining how to become the “high-quality, low-cost” provider of patient care. The author has co-written the definitive textbook on how to hardwire flow into your organization through a series of 7 critical flow tools and strategies. He will frame the issues and provide numerous examples of how to add value and eliminate waste by using flow tools.

  • Define the importance of becoming the high-quality, low-cost provider of healthcare 
  • Define flow as adding value and eliminating waste as patients move through the service transitions and queues of healthcare
  • Define the 7 tools and strategies of hardwiring flow
  • Give practical examples of using the tools of hardwiring flow


Once organizations begin to understand how flow adds value and eliminates waste, it becomes clear that these principles can be used
across all levels of the hospital and healthcare organization. Flow is a “Treasure Hunt” to accelerate value and a “Bounty Hunt” to eliminate waste. This talk gives numerous examples of how hospital-wide flow is essential for organizations that are at the cutting edge of innovation in healthcare.

  • Define flow and how it advances the value proposition for healthcare organizations. 
  • Describe how operating across service transitions while eliminating waste and adding value are critical to success
  • Define how the 7 tools and strategies of hardwiring flow work in hospital-wide flow 
  • Give practical examples of how hardwiring hospital-wide flow gives hospitals and healthcare systems sustained competitive advantage.

Speaking Topics:

Related Speakers

Marcus Aurelius Anderson, speaker

Marcus Aurelius Anderson

Once Paralyzed from the Neck Down

Leann Thieman, Inspiration Speaker

Leann Thieman

Co-Author of Chicken Soup for the Nurse’s Soul

Steve Robbins

Steve Robbins


Holly Atkinson, Speaker

Holly Atkinson

Award-Winning Medical Journalist

Donna Hartley

Donna Hartley

Internationally Acclaimed Change Specialist 

David McCandless

David McCandless

Data-Journalist and Information Designer

Ron Galloway, Speaker

Ron Galloway

Expert on the Disruptors' (Apple

Erik Qualman, Speaker

Erik Qualman

Top Digital Transformation & Motivational Speaker

Jennifer Moss

Jennifer Moss

Co-founder & CMO

Scott Amyx, speaker

Scott Amyx

Managing Partner at Amyx Ventures

Jon Steinberg, Disruption Speaker

Jon Steinberg

Former COO and President of Buzzfeed

Dean Kamen

Dean Kamen




This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers

"ESB continues to deliver great options for us as we plan our event each year."

Testimonials | Arkansas Heart Hospital | Executive Speakers

“I am banging my head against the wall right now for all the times I have done this without using Executive Speakers Bureau. This ..

Clorox Client

"The conference was an immense hit – we certainly raised the bar in our company on how conferences are planned and executed. You and yo..

Testimonials | Benchmark Global Hospitality | Executive Speakers

"Johnny Cupcakes was a hit last night! Thank you both so much for all of your assistance through this process, it has been such a positi..

Johnny Cupcakes | Testimonials | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below