901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
James Dodkins, speaker

James Dodkins

    • The UK'S #1 Customer Experience Influencer
Full Bio
Fee Range:

$15,000 - $20,000

Virtual Fee: Please Inquire
Travels From

England

Customer Experience

Customer Experience

1st Impressions

1st Impressions

Highlight Reel

Highlight Reel

Rockstar CX founder, James Dodkins, used to be an actual, real-life, legitimate, award-winning rockstar. He toured the world in a heavy metal band, releasing albums and tearing up stages. Today he does things a little differently. He still travels all over the world but now he helps companies deliver 'Rockstar Customer Experiences'. Rockstar CX was created to help companies looking to move away from 'business as usual' and embrace 'business unusual'. Stuffy corporate types aren't the right fit for our style of a fast, heavy, powerful customer experience transformation. We are the perfect fit for companies who want to be different, progressive and achieve something bigger than themselves.

We travel the world learning what the best-performing companies do to deliver such amazing customer experience, then, distill the mindsets, philosophies, tools, and techniques into different frameworks and methods then teach them to you.

RULES FOR ROCKSTARS

Rule #1, Find Inspiration: *NEW FOR 2020*
James explains how he became inspired to make such an impactful entrance and then goes on to share some music from artists who maybe have taken a little too much inspiration from other popular songs, specifically focusing on his 'favorite' music group. He then shares a framework that will help you take inspiration from outside of your industry and innovate the experience you deliver to your customers.

Rule #2, Create Superfans:
James explains that 'Rockstar Companies' don't have customers, they have fans. Just like the superfans of music artists and acts, company superfans will promote, advocate, defend and market the products and their services for free. James shows just how far some superfans will go by sharing some hilarious company superfan tattoos. Some of these need to be seen to be believed. James concludes by suggesting that to create superfans you need to start with your employees. If you turn your employees into fans of your customers, they will turn your customers into fans of your company.

Rule #3, Make it Right:
James tells the story of a time where his actions, though well-intentioned, nearly ruined the final show of his band's first major tour. He shares how he managed to fix the experience in the experience and suggests that companies should take this approach to Customer Experience. He suggests that companies should proactively be looking for issues in the experience and fix them before the customer has a chance to get angry or upset that they happened. James shares an analogy about a crowded bar and a simple 4 step framework that can be applied to any customer experience immediately.

Rule #4, Make it Clear:
James talks to us about how a simple misunderstanding can completely derail an otherwise great Customer Experience. He explains that when a customer discovers that they have misunderstood something about your company, product or service they don't blame themselves - they blame you. He cleverly demonstrates this by sharing a series of misheard lyrics that, although simple misinterpretations, change the entire meaning of a song. Warning: you will never hear these songs in the same way again. James suggests that we should work to make things as simple and as easy for our customers to understand as possible or we shouldn't be surprised when they think we've said or promised something that we haven't.

Rule #5, Let Teams Rock:
James explains that after working with hundreds of high performing teams all over the world he has seen that the quickest and easiest way to GET teams to rock, it to LET teams rock, He hammers this home with the acronym Listen, Empower, Trust. James then abandons his attempt to try and explain teamwork to the crowd with words and decides to invite the crowd to work together and join his band. He splits the crowd into sections and teaches them each a different beat that when combined create a rhythm that James then plays guitar to. This thrilling end to an extremely entertaining and transformative talk leaves the audience inspired and energized to go out and make the necessary changes to their business to ensure that they deliver 'Rockstar Customer Experiences'.

Speaking Topics:

Related Speakers

Theresa Behenna, Musician Speaker

Theresa Behenna

Performance Expert

Matt Dixon, speaker

Matt Dixon

Chief Product and Research Leader at the Austin-based AI venture

Barry Moltz, small business speaker

Barry Moltz

Small Business Expert

Mark Schulman - Speaker

Mark Schulman

First Call Drummer for World-Class Rock and Pop Artists

Dennis Miller, Media Speaker

Dennis Miller

Comedian and Author

Steve Cohen, Magic Speaker

Steve Cohen

The Millionaires' Magician

Flip Orley, Humor Speaker

Flip Orley

Performing Stage Hypnosis and Comedy

Alan Berg, speaker

Alan Berg

Certified Speaking Professional

Paul Long

Paul Long

Host of the Fundamism Podcast

Kix Brooks, Musician Speaker

Kix Brooks

Country Music Entertainer

Bobby Flay, Chef Speaker

Bobby Flay

Celebrity Chef

Mark J. Lindquist, Speaker

Mark Lindquist

Success Coach

Reviews

Testimonials

This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers

"ESB continues to deliver great options for us as we plan our event each year."

Testimonials | Arkansas Heart Hospital | Executive Speakers

“I am banging my head against the wall right now for all the times I have done this without using Executive Speakers Bureau. This ..

Clorox Client

"The conference was an immense hit – we certainly raised the bar in our company on how conferences are planned and executed. You and yo..

Testimonials | Benchmark Global Hospitality | Executive Speakers

"Johnny Cupcakes was a hit last night! Thank you both so much for all of your assistance through this process, it has been such a positi..

Johnny Cupcakes | Testimonials | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below