901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Kerry Bodine, Speaker

Kerry Bodine

    • Customer Experience Consultant
    • Author of Outside In: The Power of Putting Customers at the Center of Your Business  
    • CEO of Bodine & Co

     

Full Bio
In Person-Fee 🛈

$15,000 - $20,000

Virtual Fee:

Please Inquire

Travels From

California

Speaking Reel

Speaking Reel

Kerry Bodine: the Business Value of Customer Service

Kerry Bodine: the Business Value of Customer Service

Kerry Bodine Speaker Biography


Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them.

Kerry is an independent customer experience consultant with expertise in human-centered design, marketing, and branding. She helps executives co-create innovative products, services, and experiences that truly matter — for their customers, for their employees, and for their business.

Kerry’s ideas, analysis, and opinions have appeared on sites like Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, USA Today, and Advertising Age. She also contributes a regular column to Touchpoint, the journal published by the global Service Design Network. An accomplished and frequently requested speaker, Kerry has keynoted customer experience, design, and marketing conferences around the world.

Kerry spent seven years with the customer experience practice at Forrester Research. As vice president and principal analyst, she led Forrester’s research on customer experience design and innovation. She was also the creative force behind the customer experience ecosystem, a framework that helps companies diagnose and fix customer problems at their roots.

In previous roles, Kerry has managed consumer research teams; guided the design of websites, mobile apps, and branded social networks; designed interfaces for robots and wearable devices; and, in 1995, developed a Web-based social shopping prototype for AT&T Bell Labs. She has also completed stints as both a management consultant and an advertising executive.

Kerry holds a master’s degree in human-computer interaction from Carnegie Mellon University.

BUSINESS VALUE OF CX

Why has customer experience become a top strategic imperative for today’s leading executives and brands?

CX TRENDS

How will changes in technology and human behavior redefine your customers’ expectations for your brand?

CX INNOVATION

What new ways of thinking and working will help you intentionally create great customer experiences?

BRAND PROMISES

How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?

CUSTOMER JOURNEYS

How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?

DATA-DRIVEN EXPERIENCES

How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?

Related Speakers

Leslie Sanchez Speaker

Leslie Sanchez

Respected Author

John Cassis, Stress Management Speaker

John Cassis

Former Pro Baseball Player Speaking on Change

Naeem Mahmood Speaker

Naeem Mahmood

Previously top national speaker for Tony Robbins

Chris Ruden,  Speaker

Chris Ruden

Elite Amputee Powerlifter

Jim Davidson, Speaker

Jim Davidson

Resilience Expert

Chrissy Scivicque keynote speaker

Chrissy Scivicque

International Speaker & Trainer

Wes Arens, speaker

Wes Arens

Former Amazon Executive

Americus Reed, speaker

Americus Reed

The Whitney M. Young Jr. Professor of Marketing

Joe Theismann, Speaker

Joe Theismann

World Champion Quarterback

Neal Petersen, Teambuilding Speaker

Neal Petersen

World-class

Alex Hunter

Alex Hunter

Former Global Head of Digital for the entire Virgin Group including Richard Branson's personal digital strategy

Jack McCall, Change Speaker

Jack McCall

A Master Weaver of Humor and Substance

Reviews

Testimonials

We work with a lot of speaking organizations... Let me tell you - ESB is the best! Matt Meyer is by far the best agent to work with!

Warrior Rising

Everyone on the ESB team (Matt, Sheryl, etc.) has been great to work with for our events. Looking forward to keep working with ESB!

Plexus Worldwide

We had a positive experience with ESB. Matt Meyer is a great communicator and easy to get a hold of. He helped us through the process to make..

BNSF

ESB was patient, thorough, and responsive during the planning process. Thank you for making this such a great experience for us!

ConnectWise

ESB supported our needs and the needs of our speaker throughout the entire process. I highly recommend working with ESB to find your next spe..

DogWatch

"It's always a pleasure to work with ESB. Very professional and personable staff. Thanks!"

Testimonial | Texas Society of Architects

"Excellent! Thank you for being a true partner to our organization and its development."

HCA Healthcare

"They are the only speakers bureau I will even consider using!"

Testimonial | Youth Villages

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2024 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.