Robert Spector

“Robert Spector was a featured guest speaker
for Infiniti’s 2011 Leadership Summit Tour. His
ideas for optimizing the customer experience
struck a receptive chord with Infiniti retailers.”

“Our firm has a strong corporate culture, and
your presentation confirmed how that can be
a strategic advantage for us. The Nine Principles
resonated with our audience, who are the
front-line providers of service at our firm. Your
presentation was timely and fit in well with the
overall message of our conference.”

“Thank you for your inspiring and motivational
presentation on The Nordstrom Way. Our
National Donor Marketing Meeting was an
overwhelming success due in large part to
your willingness to share your experience and
expertise with the senior leaders in our organization.
The comments we received from
meeting participants regarding your presentation
were extremely positive. In fact, may of
your ideas and suggestions were the focus of
the following day’s break-out sessions.”

“You held the rapt attention of our members,
and the follow-up conference evaluation provided
high marks for you, your topic, and your
presentation style. You were such an important
part of the conference.”

“Anyone running a company or working for
a company can benefit by learning how and
why Nordstrom provides its level of customer
service. You do not need to be in the
retail business to understand the value of
customer service. We are in the business
of selling software, and I found your talk,
informative, educational, humorous. and
inspiring. I highly recommend this talk for
any company that has a customer.”

“You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.”

“Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.”

“Robert did an excellent job connecting with our audience of luxury real estate professionals. Our group loved him! Nothing but glowing reviews.”

“When it comes to customer service, Robert practices what he preaches.”

Robert’s insights were most informative. Our audience enjoyed hearing his perspectives.

Robert’s expertise on Amazon, Costco, and other Seattle companies was the highlight of our “Global Future Business Summit” in Hangzhou. We look forward to his next visit to China.

It was a great pleasure to have you with us at our conference in Alicante, Spain. You really left a deep impression. Many people were citing you during the event. Back home in Switzerland, we received a lot of emails from conference participants with your statements included.

Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.

Robert’s entertaining and inspiring keynote presentation resonated with attendees at Starwood’s Leadership Conference. We received many positive comments about his message of customer service and the importance of teamwork and collaboration.

Your presentation was fabulous and extremely well received by all of the attendees.

As the featured keynote speaker at our Customer Experience Summit, your talk was perfectly understood and it will inspire us to deliver excellent customer service.

Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service! He demonstrated how the principles of the Nordstrom culture can be applied to other industries.

We have had Robert speak at three of our events. He is always well-prepared, and we have found him very willing and able to tailor his message to different audiences. His message is timely and thought provoking.