901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

Louie Gravance Exclusive

Louie Gravance

    • Former Disney Institute Professor
    • Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth
    • Comedian
Fee Range

$7,500 - $10,000

Travels From

Florida

Louie Gravance Sizzle Reel

Louie Gravance Sizzle Reel

Louie Gravance: That's So Disney

Louie Gravance: That's So Disney

There's No Business BUT Show Business - Louie Gravance

There's No Business BUT Show Business - Louie Gravance

Creating WOW Service Moments - Louie Gravance

Creating WOW Service Moments - Louie Gravance

Practical Steps to Magic Service Moments - Louie Gravance

Practical Steps to Magic Service Moments - Louie Gravance

Putting It All Together - Louie Gravance

Putting It All Together - Louie Gravance

Louie Gravance Speaker Video

Louie Gravance Speaker Video

Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From 1987 to 2014 Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories.

Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history.

In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter’s Diagon Alley expansion at Universal, Orlando.

At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.

Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.

Through his company Louie Gravance Creative Content, in Orlando, Florida and continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “Service is a Superpower!”. We’re proud to announce the publishing of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom) is being published through Mascot books with a release set for January 2020!

While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business!

Call Executive Speakers Bureau to book Disney University Veteran Louie Gravance 901-754-9404

 

SERVICE IS A SUPERPOWER!
*What You Learn in a Magic Kingdom

When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING."
Your team members need to know and understand that an investment OF themselves is an investment IN themselves.
This is not always an easy message to convey and convince your staff that "great service serves the server first."
Let me do it for you.
Just as I convinced and inspired thousands of cast members at Walt Disney World on their first day; lets illustrate to your employees how looking for opportunities to create magic for a customer can transcend their own careers and lives.

CREATING THE HAPPIEST WORKPLACE ON EARTH
Creating magical service moments is not something only read in books or theory, it's actionable. But, as Walt Disney said, “It takes people,” to make it happen.
During this session I utilize my twenty-five years experience with service brands to prove we can isolate, identify, define and execute service excellence as leaders.
Onstage and offstage must work in tandem to maintain a culture of service-excellence, explored heavily in this presentation.


THE TEN SKILLS OF THE SERVICE JEDI

When a WOW moment in customer service takes place, it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence.
Becoming a member of the Service Jedi requires discipline but offers many rewards. Master the ten major skills including:

Serve with Purpose
Serve with Showmanship
Serve by Listening

(This talk is also offered as a half-day workshop)


THERE'S NO BUSINESS BUT SHOW BUSINESS

ALL organizations are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction, involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.

• What do we look like?
• What do we sound like?
• What do we smell like?
• What do we feel like?

Since all your team members are telling a story with every transaction, shouldn't it be the story you want to convey to your customers? Every day? Every transaction?

For over 40 years I’ve appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies to name just a few. They are all, at their core, show business.

 

MAGICAL SERVICE EXPERIENCES HAPPEN OUTSIDE OF THEME PARKS

Think you need a theme park to engage customers/clients/patients? Magical moments in the customer experience are taking place in hospitals, banks, stores, funeral parlors and, yes, even online. Not only have I seen these moments in industries outside of entertainment, I’ve helped steer and facilitate them.

“Returning to purpose” is a major theme in this presentation aimed at service professionals who have been overwhelmed by TASK.


Speaking Topics:

Related Speakers

Antoinette Tuff, Crisis Management Speaker

Antoinette Tuff

A Hero Helping Individuals

Tom Flick, Speaker

Tom Flick

Former NFL Quarterback

Archie Manning, Teambuilding Speaker

Archie Manning

All-American Quarterback

Alex Hunter

Alex Hunter

Former Head of Digital for the Virgin Group

Jason Schenker, speaker

Jason Schenker

President and Chief Economist of Prestige Economics

Rolfe Carawan, Communications Speaker

Rolfe Carawan

Corporate Visionary with the head of a CEO and the heart of a pastor

J.P Pawliw-Fry, Emotional Intelligence Speaker

JP Pawliw-Fry

President & Founder IHHP

Mark Thompson, Customer Experience Speaker

Mark Thompson

World-Renowned Authority

Marc Wayshak, Sales Speaker

Marc Wayshak

America's Coach On Game Plan Selling

Saj-Nicole Joni, Globalization Speaker

Saj-Nicole Joni

Internationally Acclaimed Business strategist and Confidential Advisor to CEOs

Matt Townsend, Communication Skills Speaker

Matt Townsend

Communications and Relationship Expert

John Hersey, Employee Retention Speaker

John Hersey

Speaks on Being an Unforgettable Leader and Creating Contagious Leadership

Testimonials

“I am banging my head against the wall right now for all the times I have done this without using Executive Speakers Bureau. This ..

Clorox Client

"The conference was an immense hit – we certainly raised the bar in our company on how conferences are planned and executed. You and yo..

Testimonials | Benchmark Global Hospitality | Executive Speakers

"Johnny Cupcakes was a hit last night! Thank you both so much for all of your assistance through this process, it has been such a positi..

Johnny Cupcakes | Testimonials | Executive Speakers

"You all were awesome to work with and helped make my life easier when planning these events. Thanks so much!” 

 

Testimonial

"Thanks so much for working on this engagement with us. It’s been a very pleasant experience. We will definitely include ESB in our sea..

Testimonial

"They have booked me to speak at events for over a decade and their professional approach and client focus is unmatched in the industry. I am..

Garrison Wynn, Sales Speaker

"Thank you, both, for making last night possible! You have been such a Joy to work with and I appreciate everything you did for us! I can't s..

Salvation Army

Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year an..

I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers ..

I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not ha..

Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below