We are here to help you navigate through the change.
Schedule your live virtual presentation or pre-recorded webinar with these leading experts on communication, customer service, innovation, sales, and disruption to guide your team through these unprecedented times.
COVID-19 has rocked what had appeared to be a nearly invincible economy; one associated with substantial job growth, multi-decade lows in unemployment, sturdy compensation increases, robust retail sales, low inflation, and strong financial market performance. Underneath that strong performance, however, was a set of fragilities that have been exposed by the pandemic. This webinar speaks to our current economic circumstances, how difficult things are likely to become over the foreseeable future, and the contours of the brisk recovery to come thereafter.
Jim’s first attempt to climb Mount Everest ended suddenly when a 7.8 magnitude earthquake struck Nepal. This spawned massive avalanches and aftershocks that trapped Jim’s team high on the mountain. It became the deadliest day ever on Mount Everest. Jim returned in 2017 to try again. Along the way, his team had to endure eleven stormy days pinned in their tents, uncertain if they were going to be able to summit. Finally, conditions cleared and after persevering through the uncertainty, Jim and his team reached their goal.
From these intense experiences, Jim shares critical lessons for facing today’s uncertain times. He will share practical tips about:
• Building a resilient mindset for facing change, challenge & uncertainty • Attitudes and actions to take before, during, and after big storms • When to rely on passive perseverance vs. active perseverance
Jim has conducted virtual presentations for small companies, international corporations, and multi-location associations. His energetic presentations engage your virtual audience with compelling videos and unique props (climbing gear).
Acclaimed international bestseller Matt Dixon brings key findings and proven methods for how to sell during uncertain times. Based on his research of thousands of sales professionals, Matt can answer the question of why some sales professionals continue to make sales even in an uncertain economy. In this session, Matt will also tackle subjects like:
Why is now different than in 2008?
What are the key things that you should be thinking about today to ensure you can get up and running again fast?
What are the things that customers are looking for right now?
What are the best ways to build consensus for new solutions with dysfunctional buying groups?
Matt’s work is based upon exhaustive research of sales reps over multiple industries and geographies and will give you the tools you need to help you today.
Jeff Goldsmith - The Post-COVID Healthcare Landscape: Implications for Strategy
What will the US health system look like post-COVID-19? Hospitals and health systems will be facing the financial aftereffects of a COVID related economic slowdown or recession. They will also have to deal with the political uncertainties created by the 2020 national election. Finally, they will face the continued threat of disruption of their existing businesses by new technologies and new competitors. What are the most significant threats, and also opportunities, in this post-COVID landscape? How do health system boards and leadership set strategic priorities for this uncertain near term future?
Louie Gravance - Pay Intention | Setting the Stage for Your Company's Comeback
In my book, SERVICE is a SUPERPOWER—Lessons Learned in a Magic Kingdom, I outline the ten most important skills of a “service superhero”. The first, and most important skill, is Serving with Intention. An organization’s intention provides the context required for service excellence, no matter what they are providing or who they’re serving.
As your team re-enters the workforce after this challenging time it will be imperative to re-establish who you are and what you’re being for your customers and each other.
My years at Disney taught me that all business is show business. Allow me to offer the tools necessary to set the stage for a glorious comeback! Make sure your team is armed with all ten skills of the service superhero. And for goodness sake - PAY INTENTION.
Ben Hammersley - The Great Reassessment | What the Covid-19 Crisis will mean for the World now and in the future
Whether the pandemic ends in June, or whether it continues until Christmas, it cannot be understated how much it will have changed the world. From the way we’re now trying to continue our business operations to the social realization of who and what are truly essential and valuable, to how we will relate to each other in the future, 2020 will be seen as the year that every previously held assumption was thrown up into the air. The challenge is to understand how it might land, what we can control and what we will have to wait for, and how to position ourselves to recover and flourish in the future.
In this talk (or series of talks) world-renowned futurist and thought leader, Ben Hammersley, will address each of these subjects: the likely scenarios for a post-Corona world, the things we can do today and in the upcoming months to prepare for it, and the skills and knowledge we can start developing today to truly flourish.
From adapting to Cognitive Risk, to transitioning to a Distributed Organisation; from identifying second and third-order dependencies before they fail, to designing true resilience into our families and firms; from AI and VR and Telepresence robotics to the Death of Geography, the shifting power relationships in the workforce, and the failure of most modern mental frameworks, we’ll start the process of designing the future - the place we’ll be living the rest of our lives.
At FPOV, we equip leaders with the ability to thrive in an environment of constant change. As such, we feel it is important to provide our guidance to leaders regarding the sudden shift to a work-from-home model that so many companies are currently facing.
In this virtual session, you will learn how to:
Establish New Communication Rhythms
Establish Professionality Rules for Home-Based Workers
Improve Channels and Methods for Home-Based Worker Support
Clarify the Differences in Work-From-Home Processes vs. On-Prem Processes
What the COVID-19 crisis has made abundantly clear is that the current healthcare ecosystem is ill-prepared to deal with the type of healthcare needs that will be typical of the 21st Century. With an aging global demographic that will put more than half of the world's population in the 60+ age group by 2060 the world's real healthcare crisis has barely begun. The challenge isn't advances in medicine, the threat of future pandemics, or our ability to develop new pharmaceuticals and therapies, but rather a healthcare ecosystem that pits payer against provider, forces gaming of the system, poorly orchestrated supply chains, and the enormous burden on providers to handle so many of the administrative aspects of healthcare. The best hope for healthcare is to rethink how to refocus every part of the healthcare ecosystem on what it is best at.
That's the radical notion behind Tom's new book which large players such as United Health Care are already using as the foundation on which to build the healthcare ecosystem of the future.
Marty Makary - Update on Coronavirus: What’s next and how to plan
Dr. Makary, a leading public health expert at Johns Hopkins and Editor-in-Chief of MedPage Today, reviews the latest on the coronavirus and what organizations can do to prepare for the growing epidemic. Using plain English, he interprets the current data from overseas and U.S. studies projecting the impact in the U.S. Dr. Makary also reviews best practices of employee policies and how to adapt your business to deal with the epidemic in real-time.
People can only handle so much ambiguity. We are currently experiencing "ambiguity poisoning" in every aspect of life. But we can lower the ambiguity threshold by saying: "We know the one thing we are going to do right now." Executing strategic priorities is always about maintaining focus amidst distraction and complexity. More than ever, leaders need to clarify the one goal that their team should focus on, and avoid the complexity trap.
Jamie Metzl - The Future of the Past: The Coronavirus Pandemic and the New Normal
Jamie lays out a model for a new, bottom-up process for imagining the very different world we will need to create in the aftermath of this crisis. The most successful individuals, businesses, communities, and countries will be the ones that begin planning now for what comes next.
John Rossman - Lessons Learned from Amazon | Nimbleness, Innovation, and Leadership in Responding to COVID19
Crises have a way of accelerating the inevitable” starts the Wall Street Journal article entitled “The Future Comes Early for Grocers”. But the insight and applicability that “crises have a way of accelerating the inevitable” are true across the board. The current public health crisis is exposing which companies and leaders are nimble, flexible and able to adjust in the short-term and likely grow over the long term as a result, and which companies are rigid – rigid business models, rigid processes, rigid organizations. No company demonstrates this type of nimbleness better than Amazon.
In short order, Amazon has been able to make decisions, make adjustments, flex with the needs of the market, and will likely find new businesses and opportunities out of this crisis, more than any short-term negative business impact might be. But this doesn’t happen by accident. It’s because they are built this way – built for decisiveness; built for nimbleness; built to adjust and scale.
How do we as business leaders adapt to the short term and plan for the long term – by Thinking Like Amazon and building a culture and operating systems designed for moments like this? By leveraging ideas from his best selling book “Think Like Amazon”, Rossman will propose several aspects of your industry which will likely change and leave audiences with strategies, tools, and questions to help create this future.
Stressed during uncertain times? If you, your staff or your colleagues are feeling particularly spent, it is probably because the level of emotional exhaustion in health care workers was already at an all-time-high before COVID-19, with one out of three people already meeting the criteria for burnout. In this enlightening and entertaining module, we will provide some perspective, hope, and simple strategies to try during tense times.
Getting back to "normal" is not possible at this time, however, we can get back to "focus" even in the midst of the challenging circumstances we all face. As one of the World’s Top Organizational Culture Professionals, Sam Silverstein’s mission is to empower people to live accountable lives, transform the way they do business, and to find new ways to thrive during volatile times. Sam both challenges leaders, and inspires dispersed teams to maintain accountability to the core values that make up the foundation of your organizational culture. During this program, participants will learn how to:
Leverage the power of your cultural values – internally, externally, and communally
Build massive trust through The Ten Commitments of Accountability
Remove obstacles and excuses to inspire collaboration and accountability
Empower your team to drive change versus resist change
Janine Stange - "Do What You Can, With What You Have, Where You Are."
A theme from the new documentary, "National Anthem Girl", is "Do what you can, with what you have, where you are." Likewise, the subject of the film, Janine Stange, is using her story to help educate homeschooled kids while classrooms are closed. Janine Stange, the patriotic New York singer, and the subject of the new documentary, 'National Anthem Girl' (Kelly's Filmworks Studios), is sharing her amazing story with kids of all ages who are currently attending classes in their family kitchens and living rooms due to the recent Coronavirus-mandated school closings nationwide.
Award-winning keynote speaker James Taylor and his team have been creating online and virtual conferences and summits for their clients since 2016. Over 40,000 people have now attended one of our online events. James and his team can provide the speakers, the MC’s and the panelists. We can even run all of the technology for you, 100% online. Let us help you take your next conference, meeting, event or summit online.
Hannah Ubl & Lisa Walden - "Maintaining a Healthy Culture in the Time of COVID-19" Alt. title: Effective Communication During COVID-19
It’s hard enough to communicate effectively in the best of times. When a crisis hits, all of a sudden there’s stress, anxiety, uncertainty, and even fear added to the mix. The COVID-19 pandemic has drastically changed the way we work, connect and communicate. While the challenge to convey clarity in the chaos is very real, there are some proven strategies to help everyone at work craft clear messages with intention. Understanding the best ways to communicate in hard times like these can be the difference between a culture of isolation and misunderstanding, and one of connection, unity, and perhaps most importantly… calm.
Adapt is all about how to thrive in the face of relentless change, especially when you can't anticipate or prepare for the unexpected - something everyone is grappling with during these trying times. From the big stuff (health, the economy, etc) to the "small" (how do I keep my kid quiet during this Zoom call), adaptability is THE topic of the day and in this presentation, we provide the playbook for business leaders looking to embrace adaptability for themselves and empower their people to be more adaptive.
Greg also talks about digital transformation, which is even more relevant now that the crisis has forced organizations to embrace digital and the future of work overnight. All the things that were "in the plan" are now implemented in practice because organizations have no other choice. Greg's digital transformation topic has never really been about technology and is a great fit for organizations undergoing a sudden, accelerated transformation of their strategy, workforce, and culture.
The business world is currently looking to pivot - reinvent - evolve - all in record time. You and your team may not know Exactly What to Say to get your organization through these difficult times. This may not be for you, but if you are looking to... • Find the language to retain clients • Determine if you should be 'selling' at this time • Unparalyze your team
Phil M Jones has the support and service that most people could use right now. His programs have been created for industries from Accountants to Zoo Keepers - for small groups of participants from 6 to 60,000 - and for businesses across the globe. The only criteria is that you and your people are looking to communicate more effectively.
Mike Massimino - “Former Astronaut Shares Tips on Coping with Isolation” & “NASA Astronaut’s Guide to Sheltering-in-Place”
Mike shares what helped him the most while isolated in space, removed from friends and family (as we are now). Regular exercise, keeping lines of communication open, embracing the situation (though hard), and other approaches worked, and we hope can assist others now.
Mike Rayburn - What NOW? How To Strategically Reinvent Based On Post-Pandemic Possibilities
“What NOW?” will be an immersive, three-session Zoom experience with Mike Rayburn, where we will do the work to reimagine, reinvent, set goals, create a plan, and choose the daily practices which will deliver us to our desired outcomes.
Mike Walsh's inspiring new keynote presentation will offer audiences an insight into the organizations and leaders that are successfully navigating this period of change, and how to create a playbook for their own transformation. Becoming future-proof is more than just about getting through the current crisis - it is about being ready for the new world that awaits us on the other side.
Check back often as this blog will be continually updated as keynote speakers send us their modified speech topics to address the coronavirus pandemic.
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