Chris Thrash

With over 25 years of healthcare experience, Chris Thrash founded his company in 1999 to assist hospitals, both nationally and internationally, reach their highest potential inpatient, employee and physician satisfaction. Chris has a proven track record in providing hospitals and healthcare systems with clear plans and practical approaches that dramatically improve the financial bottom line, quality outcomes, and community perception by focusing on the service experience. Chris is an award-winning speaker, author, and consultant who specializes in creating service culture excellence. Each year, over 100,000 people hear Chris speak at hospitals, conferences, and leadership retreats. He holds his Masters in Healthcare Administration and has written several books and produced training videos that have received awards from the WorldFest International Film Festival. Chris Thrash and Associates provide clients with creative consulting and training solutions that deliver successful outcomes in achieving and maintaining dynamic customer experiences, high patient satisfaction, and strong employee engagement.

Chris was selected from a nationwide search of America’s Top Leadership Executives and was featured in a new book, Leadership: Helping Others to Succeed. The book features best-selling authors Dr. Warren Bennis and Senator George Mitchell. Chris Thrash, Bennis, and Mitchell were joined by other well-known authors and speakers, each offering time-tested strategies for success in frank and intimate interviews.

As a speaker, Chris’s ability to recognize the power and impact of the service experience creates enthusiasm among hospital staff that penetrates throughout organizations long after Chris has left. Encouraging, inspirational, and humorous, Chris moves his audiences to both laughter and tears as he touches on the everyday challenges of creating exceptional service experiences. His unique style and personalized approach, combined with his humorous, high-energy and inspirational messages, are just some of the reasons organizations ask him back year after year! His consulting expertise helps organizations create a customized, detailed plan for building and sustaining a service culture of excellence.