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Craig Newmark is a customer service rep and founder of Craigslist.
He's a senior Web-oriented software engineer, with around thirty years of experience (including 17 years at IBM), and has learned a lot about online community and customer service as "customer service rep and founder" for Craigslist.org for twelve years. He's compiled extensive experience evangelizing the 'net, leading and building, including efforts at Bank of America and Charles Schwab.
Newmark is one of those guys you hear about who grew up wearing a plastic pocket protector, thick black glasses, (taped together), and who expresses his inner nerd via obsessive commitment to customer service to the Craigslist community.
In 1995, he started Craigslist which serves as a centralized network of online urban communities, featuring free classified advertisements (with jobs, housing, personals, for sale/barter/wanted, services, community, gigs and resumes categories) and forums sorted by various topics. Craigslist focuses on helping people with basic needs, starting with housing and jobs, with a pervasive culture of trust. Newmark brings with him all the glamour of George Costanza.
After incorporation in 1999, Craigslist expanded into nine more cities in 2000 (all of them in the U.S.), four each in 2001 and 2002, and 14 in 2003. As of November 2006, Craigslist had established itself in approximately 450 cities all over the world.
As of 2007, Craigslist operates with a staff of 23 people. Its sole source of revenue is paid job ads in select cities and paid broker apartment listings. Craigslist serves over 6 billion page views per month. With over 10 million new classified ads each month, Craigslist is the leading classifieds service in any medium. The site receives over 500,000 new job listings each month, making it one of the top job boards in the world.
Newmark is also involved with a number of community efforts, particularly involving Mideast peace and new forms of media, involving "participatory journalism" and blogging.
He's been featured in the Associated Press, Wall Street Journal, New York Times, Los Angeles Times,