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Gloria Goins is the former head of Health Equity and Business Development for Amazon Pharmacy. In that role, Gloria helped lead Amazon’s expansion in the U.S. healthcare industry with a focus on improving health outcomes for underserved customers and communities. Based on her role in leading health equity, Gloria was recognized by Becker’s Hospital Review as one of the top 5 Amazon healthcare executives to know.
She is also the former chief diversity and inclusion officer at Bon Secours Mercy Health System in Marriottsville, MD. Under her leadership, Bon Secours was recognized as one of the ten best healthcare systems for diversity and inclusion, for three consecutive years. Also under Gloria’s leadership, Bon Secours achieved the highest employee engagement score in the organization’s history, the 99th percentile.
She is responsible for creating two diversity and inclusion organizations from their inception. She served as the first vice president of diversity at Cingular Wireless and the first chief diversity officer at Home Depot.
Gloria is a former faculty member at Georgetown University, where she served as the founder and chair of the Georgetown Chief Diversity Officers’ Roundtable.
She received a master’s degree in business administration at Mercer University, a law degree at the University of Pennsylvania School of Law, and a bachelor’s degree in psychology at Stanford University.
To book Gloria Goins or for more information contact Executive Speakers Bureau at 901-754-9404
“When Good Isn’t Good Enough”: How Unconscious Bias Harms Patients. . .Despite Our Good Intentions
The outcomes of unconscious bias can be seen across all industries. But, in the health care industry, the need to mitigate it is of particular importance. Evidenced-based impacts of unconscious bias on safety, quality, and mortality show that we are unintentionally putting our patients at risk. Cross cultural competency is a "must have" skill as we define what it means to address, support and manage the ever-changing U.S. population. In this session, the participants will learn about practical actions that can be taken to reduce the effects of unconscious bias in every operation.
We See What We Believe: The True Cost of Unconscious Bias
The outcomes of unconscious bias can be seen across all industries, but the need to mitigate it is of particular importance in the healthcare industry, where unconscious bias can unintentionally put patients at risk. Goins will discuss the impact of unconscious bias on safety, quality, and mortality, and why cross-cultural competency is a "must-have" skill.
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