Jenn Lim is the CEO and CHO (Chief Humanity Officer) of Delivering Happiness (DH), a company she and the late Tony Hsieh (former CEO of Zappos.com) co-founded to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.
Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).
Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.
Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.
To book Jenn Lim call Executive Speakers Bureau at 901-754-9404.
WELCOME TO THE NEW WORKPLACE: WHERE DO WE GO FROM HERE FOR PEOPLE, GROWTH, ADAPTABILITY, AND IMPACT?
We're working and living in the new ab(norm). The world has changed, and the "future of work" arrived sooner than anyone expected. With change happening all around us, it's more important than ever to bring your team engaged, aligned, and (beyond) happy.
In this session, Jenn will share the greenhouse elements every workplace needs to fully adapt and thrive first as individuals and then as a team. Gain the framework necessary for your team to stay connected, communicate effectively, and feel purposeful in the work they do every day while enhancing the customer experience and employee engagement.
Defining questions of our time:
• How might we find meaning and create positive impact in our work and communities — regardless of the challenges the world throws our way?
• How might individuals make a bigger impact towards business growth and success?
• How might companies modernize org design so we can each do our best work because we love it?
REAL TALK ON RECRUITING + RETAINING TOP TALENT: WHAT DRIVES RESIGNATIONS, AND WHAT DO EMPLOYEES WANT MOST?
Employees are self-selecting and “speaking with their feet” for more than just a paycheck. While the way we work keeps shifting between in-person, remote, and hybrid, employees are jumping ship for their own reasons. As leaders, we need to understand the root causes and why it’s not just about more pay or a big benefit package anymore.
In this session, Jenn will uncover what's needed inside every culture to attract and retain top talent. She'll also share real-life case studies of organizations successfully building cultures that keep employees coming back, showing up fully, and performing their best.
How can we:
• Evolve transactional relationships into meaningful ones by creating triple wins (benefitting yourself, your teams, and the community at large at the same time)?
• Create organizations that treat people as assets, not expenses?
• Strategize for long-term (not just short-term) gain?
BRINGING HUMANITY TO WORK: GET REAL WITH OURSELVES AND OUR TEAMS FOR A MORE WHOLE, AUTHENTIC WORKPLACE
When we show up authentically at work, we can bring our whole selves, which benefits everyone on the team. When leaders encourage others to bring their whole selves and unique perspectives to each situation, solutions are created, innovation happens, and diversity, equity, inclusion, and belonging flow naturally.
Jenn will inspire you and your team to show up authentically and embrace the highs and lows in work/life. Leaders who create a genuine, inclusive work environment know it’s not just the “right thing to do,” they know it’s also creating more profits and purpose in the world. When we get real with ourselves THAT'S when happiness and humanity come alive.
How can we:
• Create systemic environments where we all meaningfully connect and feel a sense of belonging?
• Cultivate people ecosystems that bring happiness, embrace wholeness, and nurture new ways to feel more human at work?
• Stop focusing on doing things right for efficiency and focus on doing the right things for people?
WHAT'S IN IT FOR ME? WHAT'S IN IT FOR ALL? REFRESH AND REALIGN PURPOSE + VALUES
It's no secret that core values are essential to culture and success. The majority of companies have defined their values. But, do those values still ring true and represent the company you are today? And, do your employees align and live these values daily? What purpose is driving your team's success?
In this session, Jenn will share the significant impact teams experience when individuals define their personal values and ladder those up to the organizational values. She'll share her values journey from life BC (Before Covid) to life AC (After Covid) and how those values may have changed. When we know our values, we realize how our decisions impact our lives and the organization as a whole for better or worse.
How can we simultaneously answer:
• What are the ways we can imbed and live purpose + values so they’re not meaningless words on the wall?
• What’s in it for ME?
• What’s in it for ALL? (teams, customers, and our ecosystem)
WHAT’S BEYOND HAPPINESS?
Since the world hit reset in 2020, people have been asking:
• What are the things most important to me?
• Am I living an authentic life that’s true to myself and not what others expect of me?
• How do I know if I’m spending the minutes of my day meaningfully?
Whether you lead a company, teams, or your own work/life, it’s time to get to the core of who you are, live the purposeful life you want, and ripple your impact to people in your business and beyond.
In this session, Jenn shares why it’s time to redefine happiness, the role that life’s highs and lows play, and how we’re more resilient when we live with happiness and humanity. She’ll define what it means to take care of your greenhouse as you grow others, and explain the new concept of the double ROI — return on investment and ripple of impact.
When we apply the learnings from Beyond Happiness, we wake up knowing, regardless of what bad news might be in the headlines that day, that we’re grounded in our internal worlds. That we’re putting our time and talents to the best use, in service of ourselves and everyone we touch in our ecosystems.
ME + WE + COMMUNITY: FLOWING BEYOND HAPPINESS IN RETAIL TO UNLEASH HUMAN POTENTIAL FOR A PURPOSEFUL + POSITIVE ROI (RIPPLE OF IMPACT)
At every defining moment in the consumer life cycle, there are opportunities to create a strong positive (or negative) brand experience, and those moments start with the employee. When we create a triple win—people are supported as individuals, teams/customers are supported, and businesses are more successful.
In this session, Jenn shares how as leaders, we can adapt to change, be profitable and purposeful, support all people and our stakeholders (spoiler alert…it starts with your greenhouse first). When we nurture our greenhouse, we can then nurture others and create a ripple effect that positively impacts our whole ecosystem of people.
Starting with the employee means embracing with purpose and values the entire life cycle of humans, not just the time they spend on the clock. She’ll share real-world examples of organizations applying these greenhouse elements which led to happier customers, more brand loyalty, and more profitable, impactful businesses.
The bottom line is when values, purpose, and behaviors align a positive ripple of impact flows from the individual to team and company to customers, partners, vendors, and even the society and planet.
The First African American Woman to be Named President of the American Medical Association
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