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- About Us
Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.
Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).
Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.
Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.
To book Jenn Lim call Executive Speakers Bureau at 901-754-9404.
Happiness as a Business Model
Making dollars and sense of why an investment in happiness will increase your productivity, profitability, and sustainability as a company.
Culture as a Competitive Advantage
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.
Living with Passion and Purpose
Jenn’s life lessons and discoveries through her journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.
The Story of CEO Tony Hsieh and Zappos
Building an enduring brand through WOW customer service and values-based company culture – from selling shoes to delivering happiness!
Starting, Scaling and Sustaining Culture
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.