My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
John DiJulius, speaker

John DiJulius

    • THE Authority on World-Class Customer Service
Full Bio
In Person-Fee 🛈

$20,000 - $30,000

Virtual Fee:

Please Inquire

Travels From


Customer Service Keynote Speaker Demo Reel | John DiJulius

Customer Service Keynote Speaker Demo Reel | John DiJulius

John DiJulius Speaker Biography

John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said and his newest book The Relationship Economy. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a customer experience consulting firm that uses the X Commandment methodology to help clients provide a World-Class Customer experience; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non profit helping disadvantaged children.

Creating a Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.

Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

Takeaways from the Customer Service Revolution keynote:
• How to increase your employee’s service aptitude
• How to develop compassion & empathy for your customers
• How to create a Customer Experience Action statement
• How to create non-negotiable standards that every team member will follow
• How to build a relationship with your customer that makes you the brand they can’t live without
• How to deliver a consistent world-class customer experience
• How you are the experience, not technology
• How to make every moment with the customer intentional

The Relationship Economy
Building Strong Customer Connections in the Digital Age
Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.

Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.

Takeaways from The Relationship Economy keynote:
• How the technological revolution is impacting our society
• How the lack of social skills is the problem of business leaders to solve
• How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
• How we are relationship disadvantaged
• How to build a culture that creates emotional connections with your customers
• How to create relationship building training for new and existing employees
• How to build relationships utilizing the five key skills
• How to become the brand customers & employees cannot live without
• How to make price irrelevant

Brand Experience (BX) Strong
Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer service? Employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all result in angry customers.

The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.

Takeaways from the Brand Experience Strong keynote:
• How to turn the Great Resignation era into a Great Opportunity
• How to avoid the 2 biggest mistakes companies are making right now
• How to understand it is not a labor shortage, it is a turnover crisis
• How to build a culture employees love
• How to solve the WFH (work from home) quandary
• How to lead from a distance
• How to make your customer experience your strongest competitive advantage
• How a ROX (Return on Experience) is your best ROI
• How to keep your customers happy even when you have staff shortages and supply chain issues
• How to stop competing in price wars
• How to recognize if it is time to hire a CXO
• How to create your signature experience


Related Speakers

Hortense le Gentil keynote speaker

Hortense le Gentil

Executive Leadership Coach

Judy Carter, Stress Management Speaker

Judy Carter

Turning Your Problems into Punchlines

Monica Guzman keynote speaker

Monica Guzman

Leadership & Performance Expert

Vera Jones, keynote speaker

Vera Jones

Syracuse University Hall-of-Fame Scholar-Athlete

Stuart Levine Speaker, Healthcare Speaker

Stuart Levine

Strengthening Leaders & Organizations to Get Results

Michael Margolis Speaker

Michael Margolis

Innovation Speaker and Storytelling Expert

Mark Denton, keynote speaker

Mark Denton

Captivating and Award-Winning Leadership

Shawn Achor Speaker

Shawn Achor

Author of bestsellers

Scott Greenberg

Scott Greenberg

NEXT LEVEL: Management

Isabel Perry Speaker, Communication Skills Speaker

Isabel Perry

The Safety Doctor

Judy Smith keynote speaker

Judy Smith

The Real-Life Inspiration for the Hit TV Show Scandal

Brett King

Brett King

Industry Disruptor & Bank Futurist



We work with a lot of speaking organizations... Let me tell you - ESB is the best! Matt Meyer is by far the best agent to work with!

Warrior Rising

Everyone on the ESB team (Matt, Sheryl, etc.) has been great to work with for our events. Looking forward to keep working with ESB!

Plexus Worldwide

We had a positive experience with ESB. Matt Meyer is a great communicator and easy to get a hold of. He helped us through the process to make..


ESB was patient, thorough, and responsive during the planning process. Thank you for making this such a great experience for us!


ESB supported our needs and the needs of our speaker throughout the entire process. I highly recommend working with ESB to find your next spe..


"It's always a pleasure to work with ESB. Very professional and personable staff. Thanks!"

Testimonial | Texas Society of Architects

"Excellent! Thank you for being a true partner to our organization and its development."

HCA Healthcare

"They are the only speakers bureau I will even consider using!"

Testimonial | Youth Villages

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2024 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.