Steven Van Belleghem
- Customer Experience Expert & Global Keynote Speaker
- Bestselling Author
- Entrepreneur
Travels From
Belgium
'When Digital becomes Human' a FULL Keynote by Steven Van Belleghem about Customer Experience.
5 Customer Experience Trends for 2025 by Steven Van Belleghem
Steven Van Belleghem Speaker Biography
A charismatic speaker with the ability to truly connect with his audience, Keynote speaker Steven van Belleghem is an expert in customer focus in a digital world. A sought-after international speaker, Steven shows his audience the world of modern customer relationships in a smart, engaging and inspiring way. Steven is also a bestselling author and successful entrepreneur.
Steven van Belleghem is a charismatic speaker with the ability to truly connect with his audience - and he's never boring! His keynote on “Customers the Day After Tomorrow” is very popular. With attendees all over the world, he has spoken in over 30 different countries.
He has an educational background in economics from the University of Ghent and spent most of his summers at the UC Berkeley to specialize in marketing. In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders. He is also the co-founder of consultancy firm Nexxworks and of content creation company Snackbytes.
Steven started his own inspiration company called B-Conversational. Together with his business partner and wife Evi, he dedicates his work to improving clients’ customer service. Apart from being a successful speaker, Steven has authored several bestselling books. His latest book “Customer The Day After Tomorrow” discusses the future of customer relations in a world of artificial intelligence, automation and bots.
Cx Strategy: The offer you can’t refuse
Having a great product and offering good service is a minimum requirement in today’s market space. It’s your ticket to ride, not your ticket to win. And the same can be said about digital convenience.
Convenience is a commodity these days: if you have it, ‘fine’; if you don’t, it becomes a negative differentiator. Buying a quality product in a convenient way creates a strong transactional relationship but if you want to give your customers ‘an offer they can’t refuse’, you need to do more.
Creating a Strong Customer Culture: The diamond in the rough
There is a big paradox in the world of customer experience right now: every company has wonderful intentions to make their customers happy but in reality the quality of execution is often average to low.
In many cases, the best intentions don’t progress beyond the PowerPoint presentation. Over the past twelve years, Steven has spoken extensively with thousands of CX professionals and his conclusion is that most companies are a ‘diamond in the rough’ in terms of customer experience: they want it so badly but they don’t succeed.
Transform the role of humans in CX: When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world.
Failing to implement the digital relationship puts your company’s future on the line. A successful digital transformation is key but it will not be enough.
Customer Experience and AI: Customers the day after tomorrow
Artificial Intelligence has the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects.
In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using AI to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization.
