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Evolving Healthcare Beyond the Conventional Walls of the Delivery System

Laura Joszt
Thursday, Oct 03, 2019

Healthcare does not necessarily need to be disrupted, but it does need to evolve and utilize technology so that cancer care can move beyond the conventional walls of the healthcare delivery system, said Susan Dentzer, visiting fellow at the Duke-Margolis Center for Health Policy, during her keynote speech at the Quality Cancer Care Alliance’s Leadership Summit.

The word “disruption” is getting thrown around a lot in healthcare as rising costs are forcing providers, payers, policymakers, and more to find new ways to deliver care at lower costs. However, Susan Dentzer, visiting fellow at the Duke-Margolis Center for Health Policy, doesn’t like using that word.

People in healthcare who think they are going to get disrupted feel threatened by the idea, but patients might not also like the idea of their care being disrupted.

“…I don’t think it’s the number 1 phrase patients want to hear,” she said. “When I think about all the people I know who’ve had cancer and had close relatives have cancer, die of cancer, etc, if they had heard, ‘it’s going to be disrupted,’ that would not be their immediate thought of what was good.”

During her keynote speech at the Quality Cancer Care Alliance’s Leadership Summit, held September 5-6 in Grand Rapids, Michigan, Dentzer instead focused on the evolution of healthcare as it moves outside the conventional walls of care. “Evolution,” she believes, is a word that everyone can agree is more acceptable and less scary or frightening to patients.

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