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Adam Toporek Speaker

Adam Toporek

    • Third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business
    • Customer Experience Keynote Speaker
    • Author of Be Your Customer's Hero 
    • Co-host of the Crack the Customer Code podcast

     

Full Bio
Fee Range

$7,500 - $10,000

Travels From

Florida

Keynote Speaker Adam Toporek

Keynote Speaker Adam Toporek

Adam Toporek is an internationally recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform the relationships with their customers through better strategy, training and communication. He's the author of Be Your Customer's Hero, the founder of the popular Customers That Stick Blog, and the cohost of Crack the Customer Code Podcast. He's also the creator of virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media.

Much of Adam’s real-world approach to customer experience comes from his entrepreneurial background. He understands that each organization is different and faces unique challenges and that most organizations are trying to compete on customer experience in a world of shrinking budgets and tight timelines.

Adam stands out from many who talk about the ideal of customer experience without delivering strategies for the reality of creating and delivering experience.

When he takes the stage, participants are guaranteed to love Adam’s customized message of Hero-Class® customer experience.

Using inspiration, humor, and, most importantly, actionable ideas that participants can put into practice immediately, Adam shows groups and teams of all types how they can win with experience.

BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD- CLASS CUSTOMER EXPERIENCE TEAM

How can you get your team to deliver the experiences you expect?

With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

 

BE YOUR CUSTOMER'S HERO: ​DELIVERING HERO-CLASS CUSTOMER SERVICE AT EVERY ​ORGANIZATIONAL LEVEL

Confident. In Control. Successful.

Is this how your team members feel when they work with customers?

So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.


FROM HASSLE TO HERO: ​PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

How do you generate the emotions that lead to customer loyalty?

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

 

NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

How much more effective would your team be if they could choose the right words at the right time?

How much more successful could your team be if they could structure communication for maximum impact? 

In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

Speaking Topics:

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