Jennifer Moss is the Cofounder of Plasticity Labs, a happiness research, technology, and consulting company. She is the bestselling and award-winning author of “Unlocking Happiness at Work” and a regular contributor to Harvard Business Review.
Jennifer went from Silicon Valley working in PR during the rapid rise of social media, to leader of a social innovation tech startup, award-winning author and entrepreneur. In her 20s, Jennifer became an early adopter of social media apps; assessing their power to recruit talent for the world’s oldest and largest staffing firm. She would also volunteer on President Obama’s California social team; a massively disruptive and historical moment for political galvanizing. This effort earned her an invitation to his inauguration and a Public Service Award from the Office of President Obama.
In her personal life, her sports hall of fame husband was diagnosed with a life-threatening rare autoimmune disease. They hacked his healing focusing on being grateful, and learning the neuroscience of mood and performance. He walked out of the hospital six weeks later. The moral of the story? Mood drives performance. When you have a transformational experience like this you are compelled to share it with the world. And Plasticity was born.
As one of only 17% of females globally that cofound and lead a tech company, Jennifer is fiercely committed to engaging and encouraging young women to lead in tech even if they can’t code. Her work in this space has earned her an International Female Entrepreneur of the Year Award, named a Canadian Innovator of the Year, secured her a place as the HR Chair of a world-renowned technology incubator, and invited to be a member of the United Nations Global Happiness Council – a small group of leading scientists and economists that support the UN’s sustainable goals related to global well-being and the Annual Global Happiness Policy Report.
Jennifer speaks internationally as a thought leader in behavioral sciences. Jennifer regularly consults mid-sized to Fortune 500 companies, school boards and universities, lawmakers, and governments, on how to develop and measure their happiness strategies for improved performance.
Maintaining Well-being in a Crisis
All of us want to be happy, engaged and satisfied and yet, when a massive external shift hits us hard, like the 2020 pandemic these emotional states are at risk. We are in a historical moment of change and despite feeling overwhelmed, there is an opportunity for growth. Chronic stress and fear are wearing us out, but by practicing psychological fitness, we may just be able to reset. The added benefit to developing these skills now means that we carry them into our post-Covid-19 reality – making us well-prepared to handle future stress.
Award-winning journalist and author of Unlocking Happiness at Work, Jennifer will provide her audience with important strategies towards building a happier, healthier and higher-performing professional and personal life.
• a deeper understanding of neuroplasticity and how to leverage it for a happier personal and professional life
• how to practice “active listening” a tenant of empathy to increase trust and sense of community at work
• what are the current realities of working during a pandemic and how to tackle some of those stressors
• how to turn positive actions into habits into permanent traits of wellbeing
• the tools to reframe stressful experiences through cognitive resilience building
• a set of easy-to-apply, five-minute daily habits that can increase psychological fitness.
Preventing a Burnout Epidemic
The change to our work and home life happened rapidly and without notice. Since March 2020, many of us have been operating in crisis mode; quick pivots, learning new policies and processes on the fly while navigating a growing societal unrest. Some of us are juggling a new work from home life, others are navigating the pandemic outside their homes, some are working right in the middle of the fight, but one thing is clear we are all battling the strain that is unavoidable in a global pandemic.
As we wade into unchartered waters - unlike any other time in our careers – we need the resources to maintain our resilience. Jennifer Moss, globally recognized as an expert in burnout and author of the book, The Burnout Epidemic, published by Harvard Business Press, can provide us the strategies to navigate these challenging times. Jennifer will discuss the prevention strategies and tactics to manage burnout during times of stress. She will walk us through our current realities, and provide tangible solutions to increasing psychological fitness for a healthier and happier today and in our future post-pandemic world.
• The myths and facts about burnout
• The role of the organization in preventing burnout
• How each one of us can identify and prevent burnout
• Current realities of working during COVID-19 and how to handle the rapid shifts while maintaining positive mental health
• Building the psychological fitness skills – particularly hope and resilience – to protect our well-being during times of crisis
Women in Tech
Bestselling author and international public speaker, Jennifer Moss is also the recipient of the International Female Entrepreneur of the Year Award, Innovator of the Year Award and Public Service Award from the Office of President Obama. Most notably, Jennifer is the co-founder of a tech company and sits on the Board of a technology incubator as the Chair of the HR Committee. With female-led startups representing only 7% of all tech startups, Jennifer is a passionate advocate for encouraging more girls and women to take on roles in STEAM. Jennifer works with government policymakers to advance this discussion globally.
Most recently, Jennifer was interviewed recently by Time Magazine to share why we need to increase inclusivity in tech, not just for women, but for everyone. Her talk focuses on the opportunities available to women in STEAM and the benefits of being a female entrepreneur. Jennifer will share her incredible personal journey from working on Oprah’s films to her early days in social media in Silicon Valley, her involvement in President Obama’s campaign and attending his inauguration, leading a tech company, writing a book and presenting a keynote with the Dalai Lama.
Women have been told for too long that they can’t speak about their children, share their personal details, they are “too soft” or “too emotional” but Jennifer refuses to accept that this is how women should lead. Jennifer’s talk will inspire women of all generations to embrace their capacity to lead authentically. Jennifer will show women how to better connect with their core values, embrace who they are, develop their resiliency skills, eliminate their fear, and lead as a woman.
The Hero Generation- Unlocking Happiness in Schools
Jennifer and her research team developed the HERO Generation Program to build up the psychological skills of everyone involved in the education system – this way, there is an aligned value system between teachers, students, administrators and even trustees who engage in the program. Based on a happiness model rooted in neuropsychology, the program focuses on the emotional traits that are represented in the happiest and highest performing people in the world: Hope, Efficacy, Resilience, Optimism, Gratitude, Empathy, and Neuronal control (mindfulness), hence, HERO GEN.
Teachers and staff are required to be empathetic to a variety of stakeholders and it can become depleting. But with emotional intelligence training, Jennifer’s team has been able to reduce stress and burnout. Furthermore, they also saw significant improvement in academic performance and engagement in students across the spectrum from K to 12. Jennifer will provide research outcomes through real-world examples of teachers, administrators, and students who are engaged in the program. She shares the successes and the pitfalls of disrupting one of the oldest institutions in the world, and what tangible actions educators can take to bring elements of the HERO teachings back to their school ecosystem.
Happiness in schools can also impact happiness in communities. The larger ecosystem around schools include parents and surrounding neighborhoods, and through a longitudinal study, Jennifer will be investigating correlates like employment and crime rates, as well as overall mental and physical health of the community at large.
This talk will focus on the term Conscious Capitalists, a new wave of highly recognized leaders and organizations who have adopted the double bottom line approach to building and running their companies. We will learn how they are executing this mission at the highest levels and disseminating this way of thinking to the public and with their employees. From a boutique design agency with 35 employees to a global grocery retailer with over 91,000 employees, we will learn the true definition of Conscious Capitalism. Jennifer looks at companies who are engaging in this strategy and the outcomes of those efforts. She will provide audiences with the tools to bring this mindset back to their organizations.
The Happiness Economy
Organizational culture is the set of shared beliefs and values within an organization that help shape behavior. Like community or national culture, organizational culture is an indispensable aspect of any company. It’s the holistic understanding of an organization’s goals and how they will be achieved. Organizational culture answers the question why do we do what we do? After two decades of research, we can prove that there is a direct correlation between a healthy, productive workplace culture and a company’s bottom line. Jennifer will share examples of the current research going on in this space, and case studies of companies who see culture as a mission-critical effort and how they are tracking their success.
The Emotionally Intelligent Leader
We used to think IQ was the best determinant of a person’s likelihood of success. But, we now have scientific evidence that proves otherwise. As we understand more about emotional intelligence and how it plays into the cultural makeup of some of the most innovative companies, it’s impossible to ignore its relevance. From Shawn Achor’s work on happiness with employees at the Pentagon to Google’s research project – Aristotle – that determined “being nice” was the key to the most innovative teams, there is evidence that the world of work is shifting.
The research shows that psychological performance is made up of the H.E.R.O. traits (Hope, Efficacy, Resilience, Optimism) coupled with gratitude and mindfulness. When your team builds up their psychological fitness, it can give us the edge to outpace competitors through increased innovation, improved engagement, and higher productivity.
This talk will explore how to unlock happiness in the workplace to rally organizational metrics while sustaining, or even reigniting, our passion for work. Jennifer will share how companies like Lululemon and TD Ameritrade have executed on her team’s research so audience members can walk away with a clear strategy to implement a happiness plan for their organization.
Unlocking Happiness at work (v2)
Unlocking Happiness at Work takes you on a journey into why and how leaders can become compassionate capitalists. With insightful and practical takeaways, case studies and the most current scientific research, Jennifer’s presentation will demonstrate the business benefits of adopting a health, wellness and happiness strategy. This is an essential resource for leaders who want to attract new talent, improve their brand and boost profitability – but in an authentic way – in a way that is life-enhancing for their people. Jennifer’s talk teaches leadership teams how to do well by doing good.
How to Develop Workplace Relationships
Research shows that one of the strongest correlations to workplace happiness is a sense of community and having friendships at work. To achieve these outcomes employees need to feel supported and valued. They must build authentic relationships with the people they work with day in and day out. In this keynote, Jennifer will discuss how to build stronger relationships at work using the H.E.R.O. tools. She will explore actionable ways to be a better employee, leader and friend to your peers using Hope, Efficacy, Resilience, and Optimism at work and at home.
In a provocative and illuminating new talk, bestselling author and researcher, Jennifer Moss, shares ground-breaking and novel research on issues facing healthcare professionals today. Jennifer will discuss the serious impact of empathy fatigue, burnout, depletion and anxiety on health professionals and how that influences patient care. Jennifer’s talk includes real-world case studies from her first-hand experience working with doctors, nurses, first responders, administrators and front-line staff in hospitals, and government agencies.
Drawing from her collaboration and interviews with researchers at leading academic institutions like Harvard, Berkeley, UCLA, and Stanford, Jennifer’s talk will discuss how to identify staff burnout before it leads to attrition or long-term employee health issues. Jennifer will share some of the most compelling analyses to date on the correlation between staff well-being, employee retention and subsequent patient wellness and customer satisfaction.
When it comes to patient care, evidence-based research proves that mentally healthy practitioners consistently deliver better patient outcomes. And yet, despite the easy, and effective interventions that can be implemented to increase well-being, most practitioners simply do not take the time to increase their psychological fitness. This is in turn, leads to increasing burnout, lower engagement, higher employee turnover and inevitably, less satisfied and less healthy patients. This is a massive issue that is crippling the healthcare industry. Recent studies showed that in the US, 1 million people per day miss work because of stress, equaling a loss of $300B annually just to this issue alone.
Jennifer will share proven strategies, combined with simple tactics to increase psychological fitness. From ways to develop a growth mindset in your teams, to improving overall resiliency across your healthcare facilities, this talk will be the kick-start to building your healthiest and highest-performing workforce to date.
Jennifer is a regular contributor to Forbes and Harvard Business Review as a workplace expert. Recent articles specific to healthcare include, How to Make Your Workplace Safe for Grief, The Science of Happiness and the Innovative Brain, and The Scientific Approach to Improving Employee Performance in Front-line Staff.
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