Who is Jon?
I'm a passionate purveyor of purpose and perspective. I love inspiring change. Many organizations think they've got culture figured out. Just as many are missing the mark. The future of your business can be AMAZING and I want to help you with that.
I got to spend years representing Zappos as a speaker and helping people change the way we work. I believe that you have what it takes to be a change-leader in your industry!
A little background
Customer service has been part of Jon's work life since his first job. Learning about organizational culture first-hand and gaining an understanding of how it shapes your brand came from a 'happy accident' when Jon took a job at Zappos.com. Not only did Jon get to travel and speak, he got to see real change happen all around him!
Finding his calling as a public speaker with a heart for driving real change by engaging audiences was icing on the cake!
From Henderson to Helsinki, Jacksonville to Japan, Jon has spoken to groups ranging from worldwide non-profits to West-Coast startups and everything in between.
You can find people who are willing to speak and share their insights at your event, or you can find speakers who are passionate about changing the way the world thinks of work. Only one will have lasting impact on your attendees or your company.
Jon has found his calling as a 'voice of reason' and hopes that one day the world will be a better place because great companies and managers were inspired to make positive change.
Culture and Branding... What's your story?
Using the case study as an example this talk goes through the steps Zappos took to becoming a world-class customer service company that is internationally known for its intense focus on culture. Think you know what organizational culture is all about? This talk will help you get to the heart of what makes your brand tick, and inspire change in the way you think about managing, working and business as it should be. The future of work is going to be amazing, don't you want to help lead the way?!
Do you know what organizational culture is? Do you know the two crucial steps to make your culture work for you?
Your customer experience is your most important marketing tool
Did you know that return customers who received a consistent experience are more likely to talk about your brand? Zappos does! Learn how they've turned 'happy' customers into 'loyal' customers!
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