Before turning to healthcare as a career in 1994, Kathleen Bartholomew held positions in marketing, business, communications and teaching. It was these experiences that allowed her to look at the culture of healthcare from a unique perspective and speak poignantly to the issues affecting providers and the challenges facing health care organizations today.
Kathleen Bartholomew, RN, MN has been a national speaker for the past 13 years. For her Master’s Thesis she authored “Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication”. In 2010 she was nominated by Health Leaders Media as one of the top 20 people changing healthcare in America, specifically for calling attention to the impact of disruptive behavior on patient care, and the need for better physician-nurse communication.
In December of 2005, Kathleen resigned her position as manager of a 57 bed orthopedic and spine unit in order to write, “Ending Nurse to Nurse Hostility” (2006) which offered the first comprehensive and compassionate look at the etiology, impact and solutions of horizontal violence on patients as well as the profession of Nursing.
Kathleen’s passion for creating healthy work environments is infectious. As a guest Op Ed writer for The Seattle Times, Kathleen is a outspoken consumer advocate; and as a guest on NPR’s “The People’s Pharmacy” she calls for rapid improvement in hospital safety. As a health care culture expert, Kathleen speaks internationally to hospital boards, the military, senior leadership and staff about patient safety, communication, leadership and power. With her husband, John J. Nance, she co-authored, “Charting the Course: Launching Patient-Centric Healthcare” in 2012 which is the sequel to “Why Hospitals Should Fly” 2008. From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence that ignites and inspires health caregivers and leaders to unprecedented levels of excellence.
To book nursing and hospital culture speaker Kathleen Bartholomew call Executive Speakers Bureau at 901-754-9404.
From Pandemic to Promise: A Care Plan for Nursing
The 2020 pandemic demanded the immediate and intense attention of nurse leaders to effectively respond to an ongoing crisis. By nature and necessity, our focus narrowed. This session widens the lens by reviewing insidious national health issues that continue to contribute to the declining health of Americans. How can 4.6 million nurses actualize our potential, reverse current trends, and heal our profession? With a care plan for our beloved profession. In this session, we assess and diagnose our profession; providing a common framework from which to actualize the healing potential of nursing.
Webinar Series with Nursing Salons
This program consists of a series of three webinars followed by an on-site visit. The in-person session will give a high-level recap of the previous webinars (and can be recorded). This presentation is followed by three nursing salons where I facilitate and encourage nurses to share their realities, shift their perceptions, and share strategies to thrive. Salons create a safe place for nurses to integrate the material and learn from each other. The result is increased bonding between nurses because they can acknowledge a shared reality and internalize that they are part of a team and a noble profession.
The main objectives of this program are to support and inspire nurses by:
Re-framing current challenges by presenting a broader perspective, and providing the opportunity to create a new story
Empowering voice and emphasizing the need for each nurse to speak their truth while role modeling professionalism
Personalizing knowledge so that they can objectively identify their limits, and learn skills to counter-balance stress
Renew hope, optimism, and community by providing the opportunity to share individual realities in a group setting
PERSPECTIVE: Framing Reality
Research has shown that optimism is one of the most critical factors to resilience. But after more than a year of being a nurse in a pandemic, nurses are struggling to remain positive. Constantly bombarded by personal and professional stressors, nurses are, in one word, suffering.
In the first of three sessions, we take an objective look at the reality of nursing in 2021-2022. We will review a care plan for our profession, and then take this information down to a personal level to identify supportive, positive actions that give us a hopeful perspective from which to re-frame and engage in our everyday realities.
Team Players Who Speak Their Truth
In the culture of health care, nurses who disagree passively or aggressively with the norm are labeled as not being a good “team player”. Self-silencing became a survival norm.
Ironically, what is needed to protect our patients, profession, and organization is for nurses to stand firmly in their power and truth. To do so we need to be skilled, professional communicators. In this session, we look at the relationship between power, self-esteem, and voice. We review how to address the non-verbal innuendos that tear us down, and how to professionally communicate our thoughts and opinions so that others will hear and validate our shared reality knowing that communication is the greatest predictor of any team's success.
Compassion Fatigue: When You Don't Even Have the Energy to Burn
The antidote to burnout is compassion. But compassion takes energy and nurses are struggling. It is well documented that to care for our patients, we must care for ourselves — and that managers must care for their staff. What do caring and compassion look like as a daily experience? And what actions can you specifically take to tighten the bonds of community within your own unit?
In this webinar, we learn the PERMA MODEL: Strategies to Counter-Balance Stress which is used by soldiers who are in combat for lengthy periods of time. We learn how to acquire habits that will help us thrive by applying this model to our own personal situations and creating personalized interventions.
The Dauntless Nurse: Becoming a Skilled Communicator
Ultimately, it is the confidence and skill with which we hold our everyday conversations that will pave the way to a future time when our patients are safe, our voices are heard, and the skills and knowledge of this incredible profession are valued and utilized.
America needs nurses who are bold and intrepid; who have the confidence and skill to represent this noble profession. And at no other time in history have their voices been so desperately needed. Hospital-based errors are now the third leading cause of death in America, despite our professional ethic of "First Do No Harm" - and yet recent surveys show that the majority of nurses are still avoiding the difficult conversations. In addition, the health of Americans is insidiously declining as the rates of cancer, diabetes, and obesity steadily rise.
Explain two reasons why our country needs nurses who are dauntless.
Assess your confidence level in mastering challenging conversations.
Identify a conversation that you have been avoiding and apply the DESC model.
Discuss how and why courage plays a critical role in becoming dauntless.
A Passion for the Art of Nursing (Based on Sigma Theta Tau's book: “The HeArt of Nursing”, C. Wendler)
Nursing is both a science and an art. The science of nursing requires us to engage our minds, while the art of nursing engages our souls. Using the power of story, Kathleen inspires nurses to be in awe and appreciation of nurses' work. This lecture challenges the way we perceive our own profession, reminding us of the moments when we have connected to another human being on the deepest of levels. When we encourage the role of the nurse as artist and integrate these qualities into our daily routine, we unleash our own personal power. Nursing then becomes a place to be nourished rather than drained.
Re-kindle your passion for the nursing profession
Describe the benefits of practicing both the art and science of nursing for both patients and nurses
Identify two situations in your practice where you have experienced or observed nursing as “art”
Explain why the art of nursing has been portrayed as 'less than' science
Understanding Nurse-to-Nurse Hostility: Why Civility Matters
The expression “Nurses eat their young” is so far removed from our idea of the caring and nurturing nurse that we shudder to think it could possibly be true. Bur the truth is nurses are hurting each other. Stories from the 'front line' cannot be ignored. These stories are the voices of nurses telling the world about their experiences. The first step to healing our relationships is the most difficult: to recognize and openly discuss the problem. Only by understanding the origin and reasons for our behaviors can we even begin to create the healing environment that is so desperately needed in nursing- for ourselves, as well as our patients.
Understand that nurse-to-nurse hostility is an unconscious human behavioral response
Explain why nurses experience un-caring behaviors from their peers.
List one action that you can take to build a culture of healthy relationships and/or decrease horizontal hostility in the workplace.
Describe the impact of horizontal hostility on the patient, our peers, and our profession
Strengthening RN/MD Relationships
The patient is the one who loses when nurses and physicians are in conflict. Research shows that not only do poor nurse-physician relations affect morale and retention, but also patient mortality. In order to achieve best practice, we need to understand why we play this game and how it started. Learn practical strategies for building good relations that will be ego-boosting for both nurses and physicians and leave this presentation with the courage and determination to improve your working relationships.
Identify two strategies that you can implement immediately to improve MD/RN relationships at your workplace.
Explain one reason for the source of physician-nurse conflict.
Recall a situation where you experienced or witnessed a power differential
Describe a current situation in your practice where physicians and nurses play “the game”.
Cross Country Skiing – Gold Medalist in Korea & Team USA’s Closing Ceremony Flag Bearer
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