Vikki Choate
- Improve Quality and Safety to pursue Transformative, Lasting Clinical and Operational Change
- Specializes in Guiding Healthcare Organizations and Executives to improve Care Delivery Processes, Enhance Patient and Caregiver Engagement and Experience, and Create Sustainable Cultures of Safety, Accountability, Transparency, and High Reliability
Vikki Choate Speaker Biography
Vikki Choate is an expert care transformation consultant and international speaker with over three decades of healthcare leadership experience helping organizations improve quality and safety as they pursue transformative, lasting clinical and operational change. Vikki specializes in guiding healthcare organizations and executives to improve care delivery processes, enhance patient and caregiver engagement and experience, and create sustainable cultures of safety, accountability, transparency, and high reliability.
As a former chief quality and patient safety officer and three plus decade healthcare leader, Vikki offers a depth of experience and clarity of vision that consistently delivers meaningful, safe, and sustained change. As an executive level healthcare consultant, she has helped over one hundred healthcare organizations improve quality and patient safety; public quality and patient safety ratings and grades; patient experience; and clinical and operational performance. Vikki is a highly rated member of Huron’s international speaker team, presenting on quality and safety, and high reliability organizations (HROs) related topics. Vikki was a key leader in developing Huron’s Quality & Safety and HRO capabilities and has led curriculum design and delivery for Huron’s HRO Executive Summit and Frontline Nurse Leader Boot Camp national conferences. Vikki is highly trained and experienced in both care delivery and process improvement.
Book this SpeakerSpeech Topics
From Awareness to Action: Building and Sustaining a Safety Culture
Audience: All Leaders
Focus: Leadership, Communication, Organizational Culture, Alignment and Accountability
Length: Keynote, Half-day, Full day
This session is based on evidence from leadership and safety science, and on Vikki’s experience as a former chief quality and patient safety officer and consultant. It is designed to enable participants to deepen their awareness and develop the skills needed to effectively assess and drive improvements in their organization’s culture of safety. Participants will learn specific leadership behaviors that will enable them to foster and sustain a safety culture that drives improved outcomes and reduced harm. Concepts of compliance vs. commitment and advancing from ‘connecting the dots’ to ‘tying the knots’ will be explored.
Learning Objectives:
- Describe the importance of a culture of safety
- Identify key leadership attributes and practices to drive the safety agenda
- Implement key safety culture strategies
Leadership at the Heart of Nursing
Audience: All Nursing Leaders
Focus: Leadership, Communication, Engagement and Activation, Safety, High Performing Outcomes
Length: Keynote, Half-day, Full day
This session explores the vital intersection of nursing leadership and safety of care. In this highly interactive session, participants will engage in facilitated discussion of the nursing leadership core competencies that enable innovative care model redesign, high impact workforce engagement and activation, and a culture of safety. Participants will engage in collaborative dialog to identify the barriers today’s nursing leader faces and to harvest innovative, leading practices to promote real-time problem solving.
Learning Objectives:
- Describe the foundational principles that define effective nursing leadership and its impact of patient-centered care and clinical outcomes
- Examine the role of nursing leadership in fostering a positive, collaborative team culture that prioritizes patient safety
The Highly Reliable Leader
Audience: All Leaders, All Healthcare Roles
Focus: High Reliability, High Reliability Organization, Leader Standard Work, Promoting a Culture of Always
Length: Keynote, Half-day, Full day
This session describes on the history and current state of high reliability in healthcare and the characteristics of high reliability organizations (HROs). This session explores key concepts of safety and operational improvement science and the role of leadership in enabling a culture that promotes high performing outcomes. With a focus on eliminating avoidable harm and achieving operational excellence, participants will learn how their specific clinical and non-clinical roles help their organization pursue and achieve highly reliable outcomes. Evidence-based, standard work leader behaviors and practices will be reviewed in detail and participants will receive materials to support their implementation of these highly reliable leader practices.
Learning Objectives:
- Describe the organizational value of pursuing a high reliability organization journey
- Recall the evidence-based high reliability leader standard behaviors
- Use the provided materials to implement or mature implementation of HRO leader standard work
