901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Fred Reichheld, Business Trends Speaker

Fred Reichheld

    • Bain & Company Fellow & Founder of Bain & Company’s Loyalty Practice
    • Creator of Net Promoter System℠
    • Customer and employee retention expert that has quantified the link between loyalty and profits
Full Bio
In Person-Fee 🛈

$30,000 - $50,000

Virtual Fee:

Please Inquire

Travels From

California

The key to customer loyalty: Treat people right

The key to customer loyalty: Treat people right

Reichheld_Turn_Customers_into_Promoters_Tip

Reichheld_Turn_Customers_into_Promoters_Tip

Fred Reichheld

Fred Reichheld

Fred Reichheld Speaker Biography


Fred Reichheld is the founder of Bain & Company's Loyalty Practice which helps clients achieve superior results through improvements in customer, employee and investor loyalty. His pioneering work in the area of customer, employee and investor retention has quantified the linkage between value, loyalty and profits.

According to The New York Times, "[He] put loyalty economics
on the map." The Economist refers to him as the "high priest" of loyalty. And 1to1 Magazine calls him "the undisputed king of loyalty." He is the author of two books and seven Harvard Business Review articles on the subject.

Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty Practice, he served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected by the firm to become the first Bain Fellow--a half-time position that enables him to focus primarily on research and writing.

Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide. His work has been widely covered in The Wall Street Journal, New York Times, Fortune, Business Week and The Economist. His first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His most recent book, Loyalty Rules!: How Today's Leaders Build Lasting Relationships (Harvard Business School Press) was published in September 2001.

Fred Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

Featured Topics include:

Getting world-class results with the NET PROMOTER SYSTEM℠

Engaging employees to build loyal customer relationships

The secret to building a customer-focused culture

The increasingly vital role of loyalty in the Twitter era

Measuring loyalty: moving beyond customer satisfaction to customer delight

How ethical (Golden Rule) leadership drives profitable growth

Using NPS to achieve greatness

Customer and employee advocacy as a strategic theme for your business

The link between loyalty and profitable, sustainable organic growth

Cultural and operational implications of pursuing a customer and employee loyalty-focused strategy

How to create learning loops to realize benefits throughout the organization

Net Promoter System: How to "install" it successfully and realize its benefits for revenue and profit growth

Case studies illustrating paths to success and common pitfalls

Related Speakers

John Caslione, Business Trends Speaker

John Caslione

Author

Steve McClatchy

Steve McClatchy

Today's In-Demand Voice for Performance & Leadership

Bill Lester, Diversity Speaker

Bill Lester

NASCAR Racer

Liz Wiseman Speaker

Liz Wiseman

Executive Strategy and Leadership Consultant

Leigh Steinberg, Sports Management Speaker

Leigh Steinberg

Founder of Steinberg Sports & Entertainment

Victoria Labalme, speaker

Victoria Labalme

Performing Artist & Performance Coach

Bilaal Rajan, Education Speaker

Bilaal Rajan

Pre-teen Inspirational Visionary and Change Agent

Jeanne Bliss Speaker

Jeanne Bliss

Customer Service Expert

Jeff DeGraff, Speaker

Jeff DeGraff

"The Dean of Innovation" 

Red Leaf, Leadership Speaker

Red Leaf

The Ultimate Team Building Experience

Michael Port

Michael Port

Best-Selling Author of Book Yourself Solid and Beyond Booked Solid

Jim Kouzes, Management Speaker

Jim Kouzes

Co-Author of award-winning and best-selling book

Reviews

Testimonials

I just wanted to thank Matt Meyer and Sheryl Moon for their meticulous assistance with identifying, securing and preparing our chosen guest s..

Testimonials | TraceLink | Executive Speakers

This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers

"ESB continues to deliver great options for us as we plan our event each year."

Testimonials | Arkansas Heart Hospital | Executive Speakers

“I am banging my head against the wall right now for all the times I have done this without using Executive Speakers Bureau. This ..

Clorox Client

"The conference was an immense hit – we certainly raised the bar in our company on how conferences are planned and executed. You and yo..

Testimonials | Benchmark Global Hospitality | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

2021 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below