My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Adam Toporek Speaker

Adam Toporek

    • One of the World’s Leading Experts on Customer Service and Customer Experience
    • Author of Be Your Customer’s Hero
    • Founder of the Popular Customers That Stick® Blog


Full Bio
In Person-Fee 🛈

$10,000 - $15,000

Virtual Fee:

Please Inquire

Travels From


Speaker Demo Reel

Speaker Demo Reel



Testimonials 2

Testimonials 2

Adam Toporek Speaker Biography

Imagine a keynote speech that captured the tone and message or your event, that spoke directly to your audience’s concerns, and that left participants inspired and equipped with actionable insights to create change.

Now imagine working with a keynote speaker (and speaker team) who made sure you had what you needed before you needed it, who partnered with you to promote your event, and, most importantly, who used a multi-step discovery process to understand your participants and to customize each presentation to be relatable and impactful.

Whether a big stage keynote, a large team training, or a small leadership workshop, when you book Adam Toporek, you get a full experience focused not only on delivering a knockout presentation from the stage but also on partnering with you to create a successful event.

Nowadays, everyone talks about customer experience, but for Adam Toporek, customer experience is his primary focus.

Adam is regularly recognized as one of the top customer experience thought leaders/influencers in the world; he was even recognized recently on three different CX thought leader lists in one five-week period!

As a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line and brings lessons from the front lines of entrepreneurship to organizations of all sizes.

Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 150 other media.


How can you get your team to deliver the experiences you expect?

With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.

Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.

Your participants will learn:

• The one action they must personally take to ensure they get buy-in from their team,
• The approach that almost every organization gets backward when training their employees, and
• The biggest mistake leaders make when empowering frontline teams.

After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.



How do you generate the emotions that lead to customer loyalty?

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. Your participants will learn to…

• Understand customer hassle and why it’s more than just effort,
• Identify the hassles your customers face using a variety of sources, and
• Eliminate hassles from your journey by focusing on five root causes.

You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.


Confident. In Control. Successful.

Is this how your team members feel when they work with customers?

So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.

Based on Adam's frontline customer service book, Be Your Customer’s Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or reinforce a customer-centric focus!

In this keynote, participants will learn...

• What customer experience is (as opposed to customer service) and why every role in the company matters,
• The psychology of customers and the role emotions (both theirs and the customer's) play in customer service and experience, and
• 7 powerful strategies for working with customers that they can put into practice the minute they return to their roles.

This keynote will help your team discover the "why" of Hero-Class® customer service and give them the mindset and the tools to start becoming heroes to your customers.


How much more effective would your team be if they could choose the right words at the right time?

How much more successful could your team be if they could structure communication for maximum impact?

In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

This keynote explores as much as it asserts. It looks at the cutting edge of what we know about language, exploring how the words we choose and use shape our customers’ experiences. However, it is also frank about how much we still have to learn in this area.

By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

Your participants will learn...

• The most dangerous word in the world and how to avoid using it with customers,
• How individual words, even out of context, can have a dramatic impact on customers, and
• Why “those who frame the experience, dictate the experience” — for better or worse.

After this humorous and thought-provoking keynote, your participants will never look at communication the same way again.

Related Speakers

Bridget Brennan, speaker

Bridget Brennan


Richard Chang, Speaker

Richard Chang

Leading Authority on Personal and Organizational Excellence

Steve Gutzler, speaker

Steve Gutzler


Susan Butler, Women in Business Speaker

Susan Butler

Women's Leadership Expert

Amilya Antonetti, Speaker

Amilya Antonetti

Media personality & turnaround expert

Jim Craig, Olympians Speaker

Jim Craig

Goalie of the 1980 Olympic “Miracle on Ice” hockey team

Albert Mensah, Philanthropy & Volunteerism	 Speaker

Albert Mensah

Inspirational Speaker on Overcoming Adversity and Achieving the American Dream

Bill Walton, Speaker

Bill Walton

Basketball Legend

David Cottrell, Management Speaker

David Cottrell

Best Selling Author

Robin Jay, Communications Speaker

Robin Jay

Award Winning Author and Speaker

Randy Pennington speaker, Management Speaker

Randy Pennington

Business performance veteran

Leigh Steinberg, Sports Management Speaker

Leigh Steinberg

Founder of Steinberg Sports & Entertainment



A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media

Angela Schelp was a great partner in finding the right kick-off speaker for our conference. This was my first conference identifying the keyn..


I just wanted to thank Matt Meyer and Sheryl Moon for their meticulous assistance with identifying, securing and preparing our chosen guest s..

Testimonials | TraceLink | Executive Speakers

This was my first experience using ESB to locate and secure a keynote speaker for my Corporate event. They were extremely easy to work with a..

AngMar Medical Holdings

"Matt Meyer was really wonderful in assisting me to find the correct keynote speaker for our conference. Jenny Foreman was completely on top ..

The Anchor Group

"As always, Executive Speakers Bureau helped us execute another flawless event. It is always so reassuring to know that you have a team behin..

Texas Hospital Association

"What stands out about the times I have worked with Executive Speakers Bureau is their lightning-fast response time. ESB’s account exec..

Keynote Speaker

"I've worked with Richard and ESB for many years and he's always able to deliver for us. He works hard to meet your speaker goals within the ..

Chem Dry

"Angela is the best!!! I can always count on her honest feedback about speakers. She helps me look like a hero to my company!"

Testimonials | Medtronic | Executive Speakers
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2023 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below