Dr. Kaplan is Medical Director of Care Transformation and Director of the BWell Center for LCMC Health in New Orleans, LA. He is Clinical Associate Professor of Medicine, LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President of the American College of Emergency Physicians (ACEP) and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience. Dr. Kaplan is past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America (now Vituity). A graduate of Harvard College and Harvard Medical School, he was named ACEP’s Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award. Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011), the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014), and a Letter of Commendation from ACEP in September 2018.
Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001). As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 25 years. His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.
Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.
To book Dr. Jay Kaplan call Executive Speakers Bureau at 901-754-9404.
Do You Want to be Fully Staffed? What Physicians Can do for Nurse Recruitment and Retention
The single biggest issue facing health care today is adequate nurse and ancillary staffing. Short staffing leads to decreased clinical outcomes for patients, increased burnout for physicians and unsustainable cost for organizations. Physicians tend to think that nurse recruitment and retention are the responsibility of nursing and hospital leadership. Yet, physicians have a profound influence on nurse satisfaction and whether nurses choose to work in and stay in an organization. This talk will focus on simple tactics that physicians can implement to give nurses and other staff what they most want and will include the identification of specific tools that can be used to increase nurse retention and decrease short staffing.
Regaining Joy in Health Care – It is Not Just About Doing More Meditation
While the COVID pandemic may be “over,” the epidemic of burnout and moral injury among physicians and other clinicians is ever-present. Since recruitment and retention of staff are a crucial initiative of health care organizations, it is critical to understand what factors are still contributing to that burnout, and what approaches are best utilized to help health care professionals regain joy in their work. This talk will focus on understanding a conceptual model of clinician well-being and that innovating the work environment will be more successful than just asking staff to be more resilient.
• The Pandemic Won't Be Over When It's Over - What to Know, What to Do
• Burnout & Resilience – Regaining the Joy in Medicine
• Nurses Are from Saturn, Physicians from Jupiter, Administrators from Mars – How Can We Speak the Same Language?
• Lessons from the Front-Line – Finding Our Way Through the Pandemic
• Leadership and Accountability – How to Inspire Change and Avoid Madness
• Defining Your Personal Leadership Brand
• Is a Little Change Enough? Innovation, Imagination and Inspiration
• Clinical Quality and the Patient Experience . . . and Clinician Well-Being – Separate or Inseparable?
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