FROM THE EMERGENCY ROOM TO THE NFL LOCKER ROOM: LESSONS FROM TEAMWORK TO INNOVATION
When it comes to high performance, stressful environments, two at the top of the list are ERs and on NFL fields. For over 20 years, Dr. Mayer has been the Medical Director of the NFL Players Association, giving him the driver’s seat for innovation, change, teamwork, and high performance. In his role as an ER leader, he has directed disasters from the Pentagon on 9/11, to the inhalational anthrax crisis in 2001, to the NFL’s concussion crisis, to the recent COVID pandemic and the NFL’s successful navigation of its season. This talk is highly motivational and full of both practical advice and rich stories from the frontlines of the ER and the NFL.
LEADERSHIP IN THE TIMES OF CRISIS- LESSONS FROM THE NFL
A crisis is a bad place to try to discover your mission, vision, values, and culture. No one knows that better or in a more nuanced way than Dr. Mayer, whose leadership in times of crisis spans over 20 years, both in the NFL and in national disasters. Others have written books on dealing with crisis, but Dr. Mayer has richly lived a life of leadership in crisis, from the Pentagon on 9/11 through the concussion and COVID crises in the NFL. Passion, purpose, and an understanding of “your deep joy” and how it meets the world’s deep needs are hallmarks of this inspiring yet highly pragmatic message.
THE DISCIPLINES OF TEAMS AND TEAMWORK-EXPLORING 'THE SEAMS OF TEAMS'
Highly motivated and innovative organizations cannot function without teamwork. Unfortunately, many organizations “say ‘Team,’ but they don’t ‘Play Team.’” Do the words on your walls match the happenings in the halls? Dr. Mayer’s experience leading the NFL Players Association in all matters regarding health and safety (from concussions to COVID) for over 20 years, as well as his entrepreneurial founding of emergency physician groups and ambulance companies provide for a rich tapestry of practical stories and how to assemble, develop, and lead teams-from the front, with passion and purpose. Teams are not groups of people who work together-they are people who trust one another.
BATTLING BURNOUT AND RESTORING RESILIENCE
It didn’t take a world-wide pandemic to make leaders realize that the stresses from daily work at the edge of high performance, coupled with the difficulties of daily living, have produced a crisis of burnout, where job stressors exceed the personal and organizational resilience/adaptive capacity to deal with them, resulting in the 3 cardinal symptoms of burnout-emotional exhaustion, cynicism, and loss of meaning at work. As one of healthcare’s most respected leaders-and in his role as Medical Director of the NFLPA- Dr. Mayer leads from the front, with passion and purpose, which has led him to develop a pragmatic set of solutions to the burnout crisis for leaders in all businesses. Far from a “touchy, feely” talk, this session resonates with stories from the NFL, businesses, national leaders, and others-all in service of developing personal and organizational resilience.
USING STRESS AND CRISIS TO FUEL CREATIVITY AND INNOVATION
Few places are more stressful than a busy trauma center ER, where lives are on the line and teams must carefully coordinate care-or face disastrous results. Unless of course you throw in the stresses of performing at a high level in the NFL, where the injury rate is 100%, concussion is a constant threat, and one injury can cost a career. As an ER doc and the Medical Director of the NFL Players Association, Dr. Mayer has worked in both of these cauldrons for over 20 years. Using stories from both the ER and the NFL, as well as examples from history, biography, philosophy, and theology, Dr. Mayer delivers a talk with pragmatic impact on how to translate stress into high performance, creativity, and innovation.
INNOVATION AT THE SPEED OF TRUST
As the Medical Director of the NFL Players Association and a world-recognized emergency physician and healthcare leader, Dr. Mayer has learned that “The way we’re working…isn’t working.” The pace of high performance, whether in the NFL or in business, extracts a cost-draining resilience and producing burnout far too often. This means that they key to success for all of us as we move forward is…innovation. If the way we’re working isn’t working-and it isn’t-we need to innovate a creative future for our organizations and those who work within them. But innovation doesn’t move at the speed of “want to,” “need to,” or “have to,”-it moves at the speed of trust. Without trust there is no teamwork and without teamwork there can be little if any innovation. Using examples from the NFL, healthcare, and business, Dr. Mayer provides an inspiring but practical message to drive innovation and overcome resistance to change.
WHY HEALTHCARE LEADERSHIP MATTERS
In healthcare, we lead and manage in a world of the perpetual whitewater of change. But effective change can only occur when leaders at every level of the organization, including clinicians at the bedside understand not only the “How” but also the “Why” guiding leadership. This inspirational talk gives practical examples of how leadership can give your organization a substantial and sustainable competitive advantage.
- Understand that we live and work in a healthcare environment of perpetual change, where delivering the results that matter
- Describe the key elements of leadership and management and how each requires distinct skills
- Give practical examples of how to tie intrinsic motivation to tangible results in patient safety, service excellence, physician accountability, and hardwiring flow
LEADERSHIP FOR GREAT CUSTOMER SERVICE: THE A-TEAM TOOLKIT
Patient satisfaction is no longer an option, but instead is an essential core competency for everyone in healthcare. But service excellence is not a “rah-rah” approach to exhort the team, but rather a hardwired discipline that helps B Team Members move to the A-Team. This starts with the insight that while customer service skills are good for the patient and the family, they are most important to the team because they make the difficult job of patient care in the 21st century easier. This entertaining and insightful talk is full of practical examples of how satisfied employees result in satisfied patients.
- Describe the importance of getting the “Why” right before the “How”
Understand the concept of “A-Team Members” and “B Team Members
- The Open Book Test approach to patient satisfaction surveys
- How to use Survival Skills and the A-Team Toolkit to drive sustainable competitive advantage
INSPIRED PHYSICIAN ACCOUNTABILITY: HOW TO LEAD PHYSICIANS TO EXCELLENCE IN AN ERA OF “KEEPING SCORE”
It is impossible to drive an organization to healthcare excellence without engaging physicians in a meaningful and sustainable way. This requires substantial leadership that allows physicians to participate in hospitals and healthcare systems in different ways than in the past. The speaker has decades of experience in leading physicians to high levels of performance by engaging them in an accountable system that works for the patient, the organization, and the physicians themselves.
- Describe the changing landscape of healthcare and what it means for the relationship between healthcare organizations and
- Understand the importance of vision to guiding strategy and tactics in this environment
- Provide an evidence-based system to engage physicians in a system of mutual accountability
- Show how metrics-based physician accountability can drive substantial competitive advantage
HARDWIRING FLOW: ADDING VALUE AND DECREASING WASTE IN HEALTHCARE
As we move from volume-based and eminence-driven healthcare models to one where value must be measurably accentuated and
population health is an issue, many organizations are lost when it comes to meaningfully define how to become the “high-quality, low-cost” provider of patient care. The author has co-written the definitive textbook on how to hardwire flow into your organization through a series of 7 critical flow tools and strategies. He will frame the issues and provide numerous examples of how to add value and eliminate waste by using flow tools.
- Define the importance of becoming the high-quality, low-cost provider of healthcare
- Define flow as adding value and eliminating waste as patients move through the service transitions and queues of healthcare
- Define the 7 tools and strategies of hardwiring flow
- Give practical examples of using the tools of hardwiring flow
THE PATIENT FLOW ADVANTAGE: HOW HARDWIRING HOSPITAL-WIDE FLOW GIVES YOU SUSTAINABLE COMPETITIVE ADVANTAGE
Once organizations begin to understand how flow adds value and eliminates waste, it becomes clear that these principles can be used
across all levels of the hospital and healthcare organization. Flow is a “Treasure Hunt” to accelerate value and a “Bounty Hunt” to eliminate waste. This talk gives numerous examples of how hospital-wide flow is essential for organizations that are at the cutting edge of innovation in healthcare.
- Define flow and how it advances the value proposition for healthcare organizations.
- Describe how operating across service transitions while eliminating waste and adding value are critical to success
- Define how the 7 tools and strategies of hardwiring flow work in hospital-wide flow
- Give practical examples of how hardwiring hospital-wide flow gives hospitals and healthcare systems sustained competitive advantage.
Battling Burnout: Learning to Love the Job You Have while Creating the Job You Love
Battling Burnout and Building Resiliency: The Work Begins Within While Changing Culture and Systems
The Disciplines of Teams and Teamwork: Strategies and Tactics for Success
Limits Begin Where Vision Ends: Using Values to Mitigate Stress and Build Resiliency
Rewarding the Champions, Corralling the Stragglers-Leadership for Mutual Accountability