Tim Kirkland helps people make more money. He is a customer service crusader.
During his 30+ years in the hospitality industry, Tim has led training, operations, and marketing departments for numerous respected restaurant brands, been an award-winning operator and successful entrepreneur. However, his uncommon insights and observations apply well past the restaurant business to any industry or organization that values customer and employee engagement and development.
He delivers highly customized presentations on leadership, customer service, marketing, and team engagement & retention. Over 20,000 people attend his live seminars and workshops every year.
Tim is an alumnus of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.
Every keynote, workshop, breakout or seminar is intricately tailored to suit the culture, needs, goals, and expectations of each client. We take the time to get to know your brand, teams, products, and customers to deliver a highly customized and ultimately useful presentation.
Acquiring, engaging and maintaining talent is the most important function of any leader. This in-demand presentation gives attendees real ways to attract and acquire the best team members, develop them daily, and keep star players in place in an increasingly competitive talent market and multi-generational workforce.
This engaging presentation based on the best-selling book shows full-service restaurant leaders ways to engage teams in the crucial tasks of growing sales, developing loyal regulars and creating genuine, personal and repeatable connections and unique dining experiences for your Guests.
Do you ever feel like you've worked your butt off in your business, then get home at the end of the day (or night) exhausted and feel you actually accomplished little? Have you ever had to solve the same problem more than once? Once a week? A shift?
This presentation gives leaders tools for eliminating distraction and moving their teams and businesses forward daily.
In this highly engaging and informative session, Tim teaches franchisees, unit managers, and independent operators Local Store Marketing skills for the new millennium. Rather than the same old list of discounts and gimmicks, attendees will learn how to impact the very foundations of what customers value in ways that transfer into higher sales, loyalty and social evangelism.
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