Dan Gingiss

A Remarkable Customer Experience Is Your Biggest Competitive Advantage
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime? Dan’s audiences:

- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Why Every Employee is in the Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

Dan’s audiences:

- Learn how different teams such as marketing, finance, and legal shape the customer experience.
- Discover real-life examples of the impact of non-customer facing teams on the end customer.
- Realize how a company-wide commitment to CX improves customer loyalty.

AI Meets Customer Experience: Expect The Unexpected
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience?

In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.

From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.

Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.

Key Takeaways:
(1) Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
(2) Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
(3) Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.

Your Franchise’s Success Depends on Both Customer AND Employee Experience

Today’s franchise organizations face critical challenges that traditional solutions aren’t solving:

Marketing campaigns might bring customers in, but service inconsistencies drive them away. Training programs create initial excitement but struggle to maintain momentum. And in today’s competitive market, you can’t afford to lose a single customer to a poor experience.

The key lies in the relationship between employee experience and customer experience – think of it as an infinity symbol (∞):

When employees are engaged and empowered, they create remarkable experiences that keep customers coming back
When customers are happy and loyal, it makes employees’ jobs more rewarding, increasing retention
This continuous cycle builds on itself, creating a culture of excellence across all locations

Leading franchises are discovering that the solution isn’t just about training – it’s about creating a customer-centric culture that:

Maintains consistency while preserving each location’s unique personality
Empowers employees to be both proactive and reactive in serving customers
Converts first-time visitors into loyal brand advocates
Drives measurable business results through increased visits, spending, and referrals

Through practical, easy-to-implement solutions, your franchisees will learn how to eliminate pain points and create memorable experiences for both customers and employees. Dan doesn’t just talk about experience; he creates one for your audience while teaching them to do the same for their customers.

The result? More customers who spend more, stay loyal longer, and tell others about you – creating sustainable growth across your franchise network.