901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

using System.Text.RegularExpressions;
Jill Griffin Speaker

Jill Griffin

    • "The Loyalty Maker" Expert on Customer Loyalty
Full Bio
In Person-Fee 🛈

$10,000 - $15,000

Virtual Fee:

Please Inquire

Travels From

Texas

Earn Your Seat on a Corporate Board

Earn Your Seat on a Corporate Board

Jill Griffin Speaker Biography


Jill Griffin is an internationally recognized expert on customer loyalty. Her groundbreaking book, Customer Loyalty: How To Earn It, How To Keep It, gained business best-seller status in 1997. She was among the first to point out that even customers who are satisfied will readily switch suppliers for greater convenience or lower costs and that companies must do more that merely satisfy customers - they must engender loyalty.

Now available in second edition, Customer Loyalty is a Harvard Business School Working Knowledge recommended book and has been published in six languages. Ms. Griffin is co-author of Customer Winback, deemed one the 30 Best Business Books of 2002 by Soundview Executive Book Summaries.

Since 1988, Jill Griffin has served as president of Griffin Group, a customer loyalty research and consulting firm headquartered in Austin Texas. Clients served include Dell, Aramark, Southern Company, American Public Power Association, Ford, Microsoft, Hewlett Packard, Marriott, Days Inn, Western Union, and Scotland's Department of Tourism.

Ms. Griffin sits on the Board of Directors for Luby's Corporation, a New York Stock Exchange company with 135 restaurants and 7,000 employees across the Southwest. She serves on the Advisory Council for Mirabel Medical, developer of the world's first electrical impedance-based system for early detection of cancer in women under the age of 40. Ms. Griffin also serves on the Board of Advisors for Ensurety Group, an automotive services company, and mUrgent, a software company that provides online customer relationship management services to multi-site restaurant companies.

In her early career, Jill Griffin served as Senior Brand Manager for RJR/Nabisco's largest brand and as National Director of Marketing and Sales for AmeriSuites Hotels.

Ms. Griffin is a frequent guest lecturer and former faculty member at the University of Texas McCombs School of Business, where her two books have been adopted as textbooks for the MBA and undergraduate courses on customer management.

She is the recipient of the 2003 Distinguished Alumna Award from the University of South Carolina Moore School of Business from which she holds MBA and Bachelor of Science degrees, Magna Cum Laude. To book sales and customer service speaker, Jill Griffin call Executive Speakers Bureau 901-754-9404.

Customer Loyalty: How to Earn It, How to Keep It
Based on the how-to principles captured in Jill’s Harvard “Working Knowledge” book by the same name, this program teaches participants a proven process for turning non-buyers into loyal advocates.

Taming the Search-And-Switch Customer
Drawing from her ground-breaking book by the same name, Jill Griffin addresses these tough, complex realities with proven solutions every B2B and B2C firm can harness.

Customer Winback: How to Recapture Lost Customers and Keep Them Loyal
Adapted from Jill’s award-winning co-authored book by the same name, your custom-tailored presentation can address a wide range of win back learning objectives.

Inside the Loyalty Laboratory: Building Customer Relationships that Last
This session examines the best practices of firms that have transformed their organizations into living “loyalty laboratories.”

Turning Call Center Agents Into Loyalty Makers 
Call center agents are your customer loyalty makers of the future. Why? Because, for many companies, the front line has moved from the store to the customer contact center where agents interact with customers.

Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World
A big threat to your firm’s success is commoditization—the process through which your product or service becomes so common place that differentiation becomes difficult and lowest price rules. This program shows you how to beat the commodity trap.

Earning Customer Referrals: How to Turn Customers Into Advocates 
Getting happy customers to spread the word is your best source of advertising. Yet, most firms fall short on strategies for driving positive word-of-mouth.

Selling By Serving 
Designed for customer care and customer service , this program teaches attendees why serving means selling and why selling means serving.

Delivering the ‘Wow’ Customer Experience
This program will show you how to distill what your customers value most about your brand and how to apply that information to design and deliver a compelling experience that turns your buyers into passionate advocates.

Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team 
Learn how to make employees your firm’s #1 competitive advantage.

Related Speakers

John Sculley keynote speaker

John Sculley

The Quintessential Smart Entrepreneur

Darin Green, Change Speaker

Darin Green

Performance Strategist and Motivational Speaker

Chester Elton, Business Ethics Speaker

Chester Elton

#1 Bestselling Business Author

Ryan Donohue, Speaker

Ryan Donohue

Thought Leader on Healthcare Consumerism

Jonas Kjellberg, Digital Transformation Speaker

Jonas Kjellberg

Co-Creator of Skype

Terry Jones

Terry Jones

Founder of Travelocity.com and founding Chairman of Kayak.com

Clara Shih, CEO speaker

Clara Shih

CEO of Salesforce AI

Arthur Greeno Speaker

Arthur Greeno

Chick-fil-A multi-store owner/operator

Andrew Cohen Speaker

Andrew Cohen

Vice President and Partner – Healthcare

Gerd Leonhard, speaker

Gerd Leonhard

Futurist & Humanist

Lauren Maillian keynote speaker

Lauren Maillian

The first Black woman to start an early-stage venture capital fund

Kim Lear keynote speaker

Kim Lear

Founder & Content Director

Reviews

Testimonials

Everyone on the ESB team has been great to work with for our events. Looking forward to keep working with ESB!

Plexus Worldwide

We had a positive experience with ESB. Matt Meyer is a great communicator and easy to get a hold of. His helped us through the process to mak..

BNSF

ESB was patient, thorough, and responsive during the planning process. Thank you for making this such a great experience for us!

ConnectWise

ESB supported our needs and the needs of our speaker throughout the entire process. I highly recommend working with ESB to find your next spe..

DogWatch

"It's always a pleasure to work with ESB. Very professional and personable staff. Thanks!"

Testimonial | Texas Society of Architects

"Excellent! Thank you for being a true partner to our organization and its development."

HCA Healthcare

"They are the only speakers bureau I will even consider using!"

Testimonial | Youth Villages

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media

Angela Schelp was a great partner in finding the right kick-off speaker for our conference. This was my first conference identifying the keyn..

CubeSmart
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2024 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below