Think back to a time when you received exceptional service. How did it make you feel? How did that experience frame your perception of that company, its employees, and its product? Perhaps it even encouraged you to be a customer for life and share that opinion with your friends, coworkers, or followers on social media. In this digital era, where convenience and consumerism are at an all-time high, businesses must implement effective customer service training and practices if they want to beat out their competitors.

As a business owner, employee happiness and training can make or break your ability to exceed your customer’s expectations while maintaining high profits. Oftentimes, creating great experiences for your customers can be the most cost-effective way to drive profits. In a post-pandemic economy, companies have to work even harder to prioritize the customer experience and fulfill the company mission statement, but when they do, it pays off.

Millennials and Gen Z make up the largest group of consumers, who consistently look for quality and morality to determine which products are worthy of their hard-earned capital. Companies and service providers must adapt to the changes in consumer priorities and truly show that they value their customer base. By bringing one of these customer experience experts to your next event, they will help you navigate the ever-changing landscape of service.

Customer Service Speaker Experts at $30,000 or More

Andy Bernstein: Resiliency Expert

Founder and CEO of Resilience Academy, Andy Bernstein, embraces the fact that real people are facing real challenges every day, and he wants to help alleviate those stressors. He reshapes the idea of managing stress and becoming resilient into actionable takeaways for building impactful teams. His personal experience with family tragedy and decades of experience working with successful companies make him a coveted keynote speaker for those desiring actionable and engaging sessions. Bernstein distills his person-first expertise in customer experience and training into seven steps that will help audiences face even the most daunting challenges head-on.

Chester Elton: Culture Expert

Chester Elton founded The Culture Works to provide hands-on training to the leaders of tomorrow and become “a better manager by Friday.” Elton provides practical strategies for leaders to cultivate an environment where employees feel valued and empowered, translating into improved customer interactions, loyalty, and overall business success.

Ryan Estis: Value-Based Selling Expert

Celebrated speaker and sales transformation leader, Ryan Estis, calls attention to the dynamic landscape of sales and consumerism today. His advice is to lean into a value-based, deeply customizable model when approaching customers. In the future, Estis insists that leaders must maintain a human-first strategy to maintain resilience in this digital age.

Ron Kaufman: Sustainable Growth Expert

Rounding out our recommendations at this level is Ron Kaufman, who is a leading expert on elevating customer experiences. As a natural teacher and founder of UP! Your Service, he coaches businesses on cultivating sustainable competitive advantages. Kaufman will engage everyone from the top down to transform into a more service-focused organization.

Customer Service Experts at $20,000 or More

Lior Arussy: Disruption Expert

Leading the list in this range is Lior Arussy, who disrupted the traditional, simple executive strategy and chose to reformulate a new methodology for enhancing the customer experience and employee engagement. Arussy is a best-selling author, keynote speaker, and founder of the consulting firm, the Strativity Group. His transformative guidance will help audiences embrace the unpredictable future, evaluate their current core business principles, and be resilient.

Kevin Brown: Branding Expert

Kevin Brown is a branding and culture expert with over 30 years in franchise development and leadership. Inspired by hard work from an early age, Brown created a philosophy called The HERO Effect. Among other key ideals, a HERO uses their authentic gifts to serve more people to the best of their ability every day.

Duncan Wardle: Innovation Expert

Creativity and innovation guru, Duncan Wardle, thinks differently. Wardle poses questions and scenarios that will compel organizations to propose solutions so outside the box that customers will always remember them. His crash course on coupling innovation with a customer-centric culture is proven to reinvent the way we do business and make creativity second nature.

Simon T. Bailey: Customer Loyalty Expert

Finally, Simon T. Bailey takes customer service a step further and practices “customer love.” With over 30 years in the hospitality industry, Bailey is more than qualified to share how brands can earn customer loyalty by delivering superior attention, kindness, and authentic passion. His secrets to sparking joy with his guests apply to any industry.

Customer Service Experts at $10,000 or More

Louie Gravance: Service Expert

No one does service like Disney. Our top recommendation at this budget, Louie Gravance, moved up the ranks and disseminated the iconic, Disney-caliber, customer service principles to countless other industries. His career on and off stage has highlighted how the individualization of the customer experience is key to more than just show business. Even the smallest acts of service and entertainment can really wow a customer, transcending all ages.

Arthur Greeno: Experience Expert

Arthur Greeno, owner of multiple Chick-fil-A restaurants, boasts a boots-on-the-ground approach to enhancing the customer experience every single day. Who doesn’t appreciate a friendly, efficient dining experience? Greeno knows firsthand how important a remarkable meal can be and continues to set his employees and audiences up for success with his insight.

Laurie Guest: Efficiency Expert

Customer service expert, Laurie Guest, will have you laughing so hard that you will never forget her lessons. Guest has spent countless years focused on deliberate staff development and sharing her “10 cent decisions” which account for small, cost-effective decisions that truly make up the biggest significance to clients.

Karin Hurt: Collaboration Expert

Next, Karin Hurt has executed her thoughtful and innovative keynotes for audiences all over the world. Her approach to cultivating workplace collaboration through courageous and intentional leadership teams is credited with resulting in high-performing teams and satisfied customers in any industry.

Ryan McCarty: Culture Expert

Ryan McCarty implemented a wildly successful movement, Culture of Good, that inspires others to combine their careers with their passions to meet others' needs. He encourages leaders to identify how to foster a more fulfilling work experience for employees, turn a profit, and provide unforgettable service.

These expert keynotes will resonate with all audiences, especially those of building a better service industry. If you are looking to increase your repeat customers and avoid plateauing profits, these experts in customer care and deliberate employee happiness training are sure to provide invaluable frameworks for widening profits and driving consistent growth at any budget. Contact Executive Speakers Bureau today to book a Customer Service keynote speaker for your next event.