It’s no great secret that the world of selling and customer experience looks very different now than it did four years ago. The economic shock of COVID-19, stimulus checks, remote work, and the advent of viable AI have dealt a series of almost unimaginable body blows to our “normal” way of doing things. 

While navigating these technical changes can be difficult and frightening, these crisis moments have also allowed us to reflect on more profound values and set higher goals for how we do business. The norms of how we treat our customers and team members are changing just as rapidly as our technology, and building an outstanding customer and employee experience has never been of more paramount importance. 

To help navigate the new normal and inspire a vision for the years to come, Executive Speakers Bureau is proud to showcase four visionary keynote speakers at the forefront of this change. Through their unique stories and insights, these thought leaders share inspiration, strategies, and innovative approaches that promise to change your understanding of creating exceptional experiences for both customers and employees in the new normal.

Louie Gravance, Creator of Disney’s Customer Service Curriculum 

If you’ve ever noticed that Disney theme parks stand head and shoulders above the competition (sorry Six Flags), thank Louie Gravance. With over two decades of experience crafting and refining the Disney approach to customer service and experience, Gravance is one of the key reasons why Disney has become a cultural rite of passage that inspires truly one-of-a-kind brand loyalty.

A speaker equal parts energetic and hilarious, Gravance shows his audiences exactly how to build their own exceptional brand identity through a commitment to amazing customer experiences. By combining his natural aptitude for storytelling with insights from top brands like Nikon, Bank of America, and ING Financial, Gravance reminds listeners that at the end of the day, all business is show business. Emphasizing a “Service Mindset,” Gravance’s message holds something of value for every team member and his approachable, whimsical style shows his listeners how service must come from, and create joy.

Joe Mull, Employee Attraction and Retention Expert

Joe Mull is a multi-published author and host of the well-known Boss Better Now podcast. In his newest address, Employalty, inspired by the book of the same name, he lays out a scientifically-backed and copiously-researched approach for leaders at all levels to create the sort of “destination workplaces” that attract and keep high-level, committed talent. If you find yourself terrified by terms like “Quiet Quitting” and the idea of the  “Great Resignation” keeps you up at night, Mull is your man. 

By identifying exactly why employees increasingly feel disconnected and unsatisfied in the post-Covid world, Mull provides audiences with a simple, actionable road map to build long-lasting organizational culture and loyalty. His insights help to make sense of what otherwise can seem like a bewildering mix of burnout and new expectations around work/life balance. He’ll also help you rediscover that our sense of humanity is a crucial and unrecognized component of success.

Founders of Beekman 1802, a Skincare Brand of the Year Led by Kindness

Dr. Brent Ridge and Josh Kilmer-Purcell’s remarkable story began when, during the economic slump of 2008, they committed to a single act of kindness by offering to “house” their neighbor’s goat herd on their Upstate New York farm property. This single act of generosity cascaded into dozens of new opportunities, and business relationships, and eventually provided the space for the couple to launch their own skin and body care brand, Beekman 1802. 

Now signing deals with health and beauty titans like Ulta, Ridge and Kilmer-Purcell remain absolutely committed to the notion that first set them on their new journey, kindness. By reflecting on their own story with the incumbent ups and downs, Ridge and Kilmer-Purcell lay out the highly persuasive case that leading with kindness is not only a way for leaders to feel good but a highly competitive and profitable business strategy that can open new doors and lay the foundation for an unbeatable customer and employee experience.

Chris Dyer, Company Culture and Remote Work Expert

Building an energetic, dynamic, and competitive company culture has never been easy, and with the increasing popularity of remote work as a viable option, it can seem next to impossible. That’s where best-selling author and renowned keynote speaker, Chris Dyer, comes in. Having partnered with major brands like Ikea, Amazon, and Forbes, Dyer is no stranger to crafting top-tier customer and employee experiences that are effective in virtually any context.
 
By identifying the seven key pillars of company culture, Dyer provides a road map to weary leaders who may feel overwhelmed by the task of creating (or refreshing) shared visions and goals from the ground up. As an early adopter of remote work within his company, PeopleG2, Dyer also has a 12-year head start on making remote work a viable and successful option for teams.  He presents invaluable insights on how team leaders can adapt to and take advantage of new possibilities.

Louie Gravance, Joe Mull, the founders of Beekman 1802, and Chris Dyer each bring unique style, inspiration, and insights that hold valuable truths for those of us seeking to redefine the future of work. If you or your team are interested in revolutionizing your approach to Customer and Employee Experience, please contact us at Executive Speakers Bureau today to book an unforgettable experience today.