Erica Dhawan

Leadership Skills for a Future Hybrid Workforce

It’s undeniable that we’re entering a new era of hybrid work. While many leaders seek to run business as usual, why settle for the usual when virtual or hybrid teams allow us to work even better? The research shows that employees can be more productive and engaged when we break silos across distances and build a culture where team members can thrive from anywhere.

Which means leaders need the skills to succeed from anywhere.

In this meticulously researched, refreshingly practical talk, top business thought leader Erica Dhawan provides leaders with a complete guide to what she calls "Connectional intelligence" - a playbook to leading a hybrid culture, packed with everyday examples and insights. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough bottom line impact in a hybrid world. This event provides everything you’ll need to survive, thrive and innovate across a hybrid workforce—which is something all leaders and team members will need to consider themselves part of from now on.

Key Takeaways:

Address common challenges from adding new members virtually, to communicating effectively and quickly, managing performance and strike the right balance to avoid isolation and burnout
Discover how to break down silos and keep teams motivated and aligned beyond in person meetings
Build a hybrid culture where team members can thrive from anywhere
Master how to market, sell and engage clients or customers in our changing marketplace

GET BIG THINGS DONE: THE POWER OF CONNECTIONAL INTELLIGENCE

Learn new insights and tools to accelerate the connected power of teams, become more agile and innovative, and drive breakthrough ideas and outcomes. 

We live in a world of endless meetings and emails and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t working to unlock better value in our business. The world’s leading collaboration expert Erica Dhawan argues that the game changer is a thoroughly modern skill called Connectional Intelligence (CxQ). As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough top and bottom line impact.

This dynamic, engaging, high-energy, fast-paced keynote will help participants understand the practice of using connectional intelligence as the key to collaboration success and leadership in the 21st century. Attendees will learn new insights and tools to accelerate the connected power of teams, become more agile and innovative, and drive breakthrough ideas and outcomes.

Learning outcomes include:

• Learn successful tactics to address communication overload and create authentic digital and in-person relationships
• Discover how to break down silos and keep teams aligned, accountable, and motivated beyond in-person meetings
• Gain specific actions to foster loyalty, respect, collaboration and innovation across all stakeholder networks regardless of physical distance
• Keys to leveraging your networks and connections, and creating contagious positive results

Now it’s your turn to leverage the secrets of the people using connectional intelligence. It’s your turn to “Get Your Big Things Done.” You’ll be surprised just how easy it is.

DIGITAL BODY LANGUAGE: COLLABRATE FASTER AND FURTHER, TOGETHER

Learn the new common-sense rules of effective collaboration on 21st-century teams. 

We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate. These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time.

In this keynote, you will learn new rules and nuances of Digital Body Language, the new requirement to innovate faster and further together, led by collaboration expert Erica Dhawan.

Learning Outcomes include:

• Understand your collaboration style and what signals you are broadcasting (even if you don’t intend to!)
• Create cultures of maniacal clarity in email, phone, IM, text, video mediums and even live meetings in the new normal
• Develop a collaboration strategy to create the highest performing teams and relationships

CONCRETE EMPATHY: A PLAYBOOK FOR LEADING MODERN VIRTUAL TEAMS

Transform your business through the power of empathy and belonging.

We live in a culture defined by a distinct empathy deficit: The boss who constantly emails you are “wrong”—but never shows you how to correct those mistakes. The colleague who mansplains you to death in every conference call and has no interest in what you have to say. The team member who won’t stop looking at her phone as you share sensitive information during a meeting.

Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change and an increasing number of global teams working remotely.

In this keynote or workshop program, attendees will learn to activate Concrete Empathy. With a combination of engaging stories, science, and practical tools, it shows attendees how to cultivate greater empathy across teams, ultimately creating cultures of connection, collaboration and high-performance.

Psychological Safety in a Digital World

Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they?

In her keynote, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues of psychological safety that have replaced traditional body language -- even across genders, generations, and culture. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. In this keynote, Erica Dhawan, author of the new book Digital Body Language will supercharge your teams with collectively understood rules that foster connection, build trust and psychological safety and ultimately, improve our impact at work.

This dynamic, engaging, high-energy, fast-paced session will help participants understand the practice of fostering psychological safety in a hybrid world, with actionable takeaways to implement immediately in modern day video calls, emails and group discussions.

Learning Outcomes
• Understand your collaboration style and the digital body language signals you may be broadcasting that win or lose trust (even if you don't intend to!)
• Create cultures of psychological safety across email, phone, IM, text, video and even live meetings
• Learn how to keep cross team collaborations aligned, build trust, and foster motivation.
• Gain specific actions to inspire teamwork, innovation, resilience, revitalization and results-driven progress.
• Behaviors to understand and build trust and connection, no matter the distance.